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Leave Management Specialist
2 months ago
Unum Group is seeking a skilled Leave Management Specialist to join our team. As a Leave Management Specialist, you will be responsible for processing leaves, reviewing medical certifications, and managing relationships with employees and their employers.
Key Responsibilities- Leave Processing: Process new leaves and follow up on assigned tasks in a timely manner.
- Eligibility Determination: Determine the eligibility and availability of leave time for employees requesting leave under FMLA, state, and corporate protections.
- Communication: Generate and send communications to comply with FMLA regulations and customer procedures.
- Medical Certification Review: Review medical certifications and other documentation submitted, and consult with Nurse Case Managers and IME units as needed.
- Leave Status Determination: Determine the appropriate status of leave under FMLA and state leave regulations, considering regulatory requirements, company-specific requirements, and analysis of documentation received.
- Communication with Internal Units: Communicate medical or absence information with other internal units, such as STD and Intake.
- Leave Management: Manage leaves through duration, reporting status to employers, employees, and other internal units.
- Issue Resolution: Respond to leave questions and issues from employees or employer contacts.
- Training and Certification: Successful completion of the Leave Management training program, passing score on the final exam, and quality audit and mentor sign-off.
- Education: 4-year degree or similar experience preferred.
- Interpersonal and Communication Skills: Strong interpersonal skills and customer relationship skills, with the ability to communicate effectively via telephone, email, and written correspondence.
- Technical Skills: Knowledge of Windows, general keyboard and computer skills, including Word, Excel, and Access.
- Decision Making and Analytical Skills: Strong decision-making and analytical skills, with the ability to exercise independent judgment and critical thinking.
- Attention to Detail and Organizational Skills: Attention to detail and organizational skills, with the ability to manage multiple tasks and priorities.