Telecommunications Field Specialist

1 week ago

Council Bluffs, Iowa, United States Synectics Full time

Position Overview:
The role involves executing tasks at client locations throughout the United States in collaboration with fellow Decommissioning team members.

Key Responsibilities:

  • Manage the return of both new and previously used client materials back into inventory.
  • Process requests from engineering teams within the Network Operations sector that facilitate deployments across the U.S., translating these into a detailed request sheet for necessary equipment collection.
  • Coordinate travel arrangements for Decommissioning activities.
  • Comply with client security and safety protocols.
  • Assist in the preparation of Decommissioning projects by conducting thorough research and providing constructive feedback during team meetings prior to project initiation.
  • Conduct part identification and input data into the inventory management system.
  • Perform configuration checks on high-value items and update documentation accordingly.
  • Safely remove telecommunications equipment from client sites.
  • Repackage high-value items following established packaging guidelines.
  • Prepare materials for secure shipping and facilitate handovers to courier teams.
  • Maintain and update the inventory management system.
  • Participate in and contribute to regular team meetings.
  • Provide weekly activity feedback during team meetings.
  • Update documentation related to change requests for equipment and packaging modifications.
  • During less busy periods, contribute to ongoing projects as needed.
  • Support virtual decommissioning efforts.
  • Assist fellow engineers in verifying parts and proper packaging techniques via video conferencing.
  • Travel will be necessary for training during the initial period, followed by approximately 30% travel and 70% local engagements.
  • Submit weekly expense reports in accordance with company policies.
  • Attend all required client team meetings.
  • Adhere to all health and safety regulations in the warehouse, including the safe handling of ESD components.
  • Follow all travel policies diligently.
  • Maintain client confidentiality at all times.

Qualifications:

  • High School diploma.
  • 3-5 years of experience in telecommunications.
  • Prior experience in handling expensive equipment.
  • Familiarity with inventory control and management systems.
  • Proficient in computer applications, with intermediate skills in Word, Excel, and email (knowledge of Google Docs is a plus).
  • Able to work independently without direct supervision.
  • Experience with electronic and telecommunication hardware.
  • Ability to thrive in a fast-paced and dynamic environment.
  • Proficient in handling and resolving customer inquiries.
  • Capable of lifting heavy objects (100 lbs+).
  • Excellent verbal and written communication skills in English.
  • Strong organizational and business administration skills.
  • Attention to detail with a high level of accuracy.
  • Able to manage multiple tasks and conflicting priorities effectively.
  • Demonstrated ability to work productively and efficiently under tight deadlines while maintaining quality.
  • Strong team-building capabilities.
  • Knowledge of Optical Link Characterization, including:
    • End face connector inspection.
    • Insertion Loss measurement.
    • Distance measurement.
    • Connector and splice measurements.
    • Reflectance measurements.
    • Optical return loss (ORL) measurements.
    • Chromatic Dispersion (CD) measurements.
    • Polarization Mode Dispersion (PMD) measurements.
    • Basic understanding of AC/DC power and voltmeter usage.
    • Basic knowledge of electrostatic discharge and safety precautions.

Benefits:
Synectics offers a comprehensive benefits package, including healthcare, dental, and vision insurance, as well as a 401(k) plan and a technical certification bonus.

Synectics is an equal opportunity employer.

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