Customer Support Engineering Group Leader

4 weeks ago

Hillsboro, United States ASML Holding Full time
Job Description

Job Summary:

The Customer Support Engineering Group Leader will lead a team of engineers responsible for the installation, qualification, repair, and maintenance of ASML systems at customer sites. The successful candidate will be responsible for driving operational performance, managing stakeholders, and driving continuous improvement.

Key Responsibilities:

  • Manage an engineering team within the group, driving operational performance, and ensuring safety, execution quality, and continuous improvement.
  • Responsible for the personal and professional development of all engineers within the team, ensuring they are at peak operational readiness to support customer needs.
  • Manage stakeholders, including customers, the service organization, and internal organizations that interface with the team.
  • Drive continuous improvement to optimize team performance and improve ASML operations.
  • Maintain short- and long-term detailed manpower plans and forecasts.
  • Expect to travel domestically and internationally up to 25%.

Requirements:

  • BS degree (Engineering, Physical Sciences, Applied Physics) required or equivalent experience.
  • 3+ years of management experience in a highly dynamic customer-facing role or equivalent.
  • Good rapport with people, analytical thinker, structured approach, process-oriented, and excels in a dynamic environment.
  • Must be flexible, stress-resistant, and able to work independently as well as in a team.
  • Excellent communication skills with the ability to digest technical details into information that can be used to make business decisions, communicate with customers, and influence others.
  • Able to motivate, drive, steer, and convince others at all levels of the organization.
  • Results-driven.
  • Maintain a global overview of ongoing strategically important issues.
  • Strong technical background and drive towards solutions.
  • Strong analytical skills.
  • Customer focus.
  • Good communication skills towards different levels.
  • Multicultural awareness.
  • Excellent English language skills in speech and writing.

Personal Skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result-driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise, and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers, and customer.
  • Work according to a strict set of procedures within the provided timelines.

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