Customer Service Engineer

2 weeks ago


Hillsboro, United States KLA Full time
Job Title: Customer Service Engineer

We are seeking a highly skilled Customer Service Engineer to join our team at KLA. As a key member of our customer support team, you will be responsible for providing technical assistance and support to our customers, ensuring their systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support and troubleshooting for customer systems, including RF, pneumatic, vacuum, and electronic equipment.
  • Collaborate with customers to identify and resolve technical issues, ensuring minimal downtime and optimal system performance.
  • Develop and maintain strong relationships with customers, providing exceptional customer service and support.
  • Stay up-to-date with the latest technology and product developments, ensuring you are equipped to provide expert support and guidance to customers.
Requirements:
  • Bachelor's degree in Electronics, Engineering, or a related field.
  • Minimum 0 years of experience in a technical support or customer service role.
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Strong knowledge of RF theory, mechanical engineering, vacuum technology, and plasma processing equipment.
  • Ability to travel > 50% of the time to support customers on-site.
What We Offer:
  • A competitive total rewards package, including medical, dental, vision, and life insurance.
  • A 401(K) plan with company matching.
  • Employee stock purchase program (ESPP).
  • Student debt assistance and tuition reimbursement program.
  • Development and career growth opportunities.
  • Financial planning benefits and wellness programs.

KLA is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.



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