Dealer Operations Specialist

6 days ago


Spartanburg South Carolina, United States American Credit Acceptance Full time
Job Summary

We are seeking a highly skilled Dealer Operations Specialist to join our team at American Credit Acceptance. As a key member of our operations team, you will be responsible for managing and resolving post-funding issues involving dealer partners.

Key Responsibilities
  • Investigate and respond to accounts referred from servicing, ensuring timely and effective resolution.
  • Address dealer inquiries and redirect them to the appropriate teams when necessary, providing exceptional customer service.
  • Assess each situation to determine the best course of action, utilizing critical thinking skills and business acumen.
  • Facilitate ACA-initiated or dealer-requested buybacks, ensuring seamless execution.
  • Resolve CXT complaints related to mechanical issues for the best possible outcome, demonstrating strong negotiation and influencing skills.
  • Collaborate with other agents within dealer operations as needed, promoting a culture of teamwork and communication.
Requirements
  • Spanish speaking skills are a plus, but not required.
  • Strong business acumen and proficiency in computer skills.
  • Self-motivated and able to multitask, with excellent organizational and time management skills.
  • Strong written and verbal communication skills, with the ability to negotiate and influence effectively.
  • Excellent problem-solving skills, with the ability to think critically and make sound decisions.
Work Environment

This is a full-time position that operates in a professional office environment. The ideal candidate will be able to work effectively in a fast-paced environment, with a strong focus on customer satisfaction and resolution.

EEO Statement

American Credit Acceptance provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.



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