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Evening Hotel Receptionist
2 months ago
Job Summary
We are seeking a skilled and detail-oriented Overnight Front Desk Clerk to join our team at Marriott International Inc. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience for our guests.
Key Responsibilities
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all payment types, including room charges, cash, checks, debit, or credit.
- Process all check-outs, including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
Requirements
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
Benefits
Marriott International Inc. offers a competitive salary range of $34.44 to $35.19 per hour, as well as a comprehensive benefits package, including health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.
About Us
Marriott International Inc. is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
