Senior Claim Executive

3 weeks ago

Pasadena, California, United States IMA Financial Group Full time
Job Title: Senior Claim Executive

IMA Financial Group is seeking a highly skilled Senior Claim Executive to join our team. As a Senior Claim Executive, you will be responsible for advocating for and interacting with clients on claim resolutions and matters. This role requires strong relationship building and management skills, self-direction, and effective problem-solving and communication skills.

Key Responsibilities:

  • Maintain a proactive approach, focusing on claim resolutions and strategies
  • Communicate pertinent claim information timely to internal and external clients
  • Maintain strong relationships with internal and external clients
  • Participate in presentations, including new business, RFPs (clients, TPAs), claim reviews, and renewals
  • Develop a strong working knowledge of IMA and carrier computer systems/programs
  • Assist the Claims Manager with claim staff management, including training and development
  • Develop and expand relationships at local, regional, and national levels with carriers, TPAs, Legal Resources, and Experts
  • Expand knowledge and expertise in all lines of coverage
  • Assist on claims projects, reports, loss runs, or other tasks as assigned
  • Attend insurance-related seminars, including continuing education classes
  • Direct the activities of the Workers' Compensation Care Coordinator team members in the processing, monitoring, management, and advocacy of claims
  • Manage associates, including performance reviews, hiring and placement, resolving customer complaints, and salary and budget planning
  • Review and assign claims and/or accounts to appropriate staff to ensure aggressive processing, adjustment, and management for the client
  • Contribute to the hiring and development of staff members and identifies areas for improvement or growth
  • Perform functions of the role within an IMA office 0-50% of the time
  • Support and demonstrate IMA's core values
  • Value and understand the importance of diversity, equity, and inclusion among all IMA associates

Requirements:

  • 5+ years of similar or related experience
  • Bachelor's degree or work experience equivalent to a college degree
  • Systems skills - Applied Epic, Carrier websites strongly preferred
  • Experience with MS Office products required (specifically PowerPoint, Outlook, Word, and Excel)
  • Exceptional technical skill and knowledge of coverage and claims handling
  • Moderate travel required (25-50%)
  • Prefer college graduate or prior claims or general insurance experience
  • Excellent communication and negotiation skills
  • Required: Strong mathematical and reasoning skills
  • Ability to discuss and solve claim problems with clients and insurance carriers

Benefits:

  • Annual Performance Bonus
  • Stock Purchase
  • Medical Plans
  • Prescription Drugs
  • Dental
  • Vision
  • Family Assistance Program
  • FSA
  • HSA
  • Pre-Tax Parking Plan
  • 401(k)
  • Life/AD&D
  • Accident
  • Critical Illness
  • Hospital Indemnity
  • Long Term Care
  • Short-term Disability
  • Long-term Disability
  • Business Travel Accident
  • Identity Theft
  • PAID TIME OFF
  • Flexible Work Options
  • PAID HOLIDAYS
  • SABBATICAL
  • GIFT MATCHING
  • Health Club Reimbursement
  • Personal and Professional Development

Why Join IMA?

We've built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It's this unique ownership business model that makes working at IMA so appealing.

We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we're big enough to write business all over the world and small enough to implement your ideas quickly.

We are recognized nationally as a leader in our industry

  • 2020-2023 Business Insurance Magazine Best Places to Work in Insurance
  • 2023 Inc. Magazine's Best Workplaces
  • 2023 Denver Business Journal's Best Places to Work
  • 2022-2023 Connecticut Top Work Places
  • 2021-2023 Inc. 5000's List of Fastest Growing Companies
  • 2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
  • 2022-2023 Kansas City Business Journal's Best Places to Work
  • 2021-2023 Charlotte Business Journal's Best Places to Work
  • 2021-2023 Los Angeles Business Journal's Best Places to Work
  • 2021-2023 The Salt Lake City Tribune Top Work Places
  • 2021-2022 Puget Sound Business Journal's Washington's Best Workplaces
  • 2021-2022 Wichita Business Journal's Best Places to Work, #1 in extra-large category
  • 2021 Dallas Business Journal's Best Places to Work
  • 2021 Alaska Journal of Commerce's Best Workplaces in Alaska

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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