Service Director

4 weeks ago


Clermont, Florida, United States Tesla Full time

At Tesla, we're seeking a Service Manager to lead our service operation and deliver an exceptional experience to customers. As a front-line leader, you'll manage day-to-day operations, develop team members, and proactively drive business results.

Key Responsibilities
  • Exceed customer expectations by monitoring service trends and developing standards and processes to elevate the overall service experience.
  • Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring.
  • Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations.
  • Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable.
  • Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset.
Requirements
  • Bachelor's degree or equivalent professional experience.
  • Prior leadership experience in a service-focused industry; automotive expertise is not required.
  • Experience leading teams and managing a diverse group of roles and responsibilities.
  • Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities.
  • Experience running complex processes using Lean or other techniques.
  • Valid driver's license required.
Benefits
As a full-time Tesla employee, you'll be eligible for competitive pay and a range of benefits, including medical, dental, and vision plans, 401(k) with employer match, and employee assistance programs.

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