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IT Systems Support Analyst
2 months ago
Job Title: Business Systems Support Analyst
Reports to: Manager of Business Applications
Location: Remote
OUR COMPANY
At Jacob Stern & Sons, we foster an environment that values compassion, humility, and a sense of humor. We are a family-owned business with over 160 years of excellence in providing solutions to complex challenges. Our commitment to quality and long-standing relationships sets us apart in the specialty agri-chemical industry.
POSITION OVERVIEW
The IT Business Applications team is seeking a dedicated Business Applications Support Analyst to enhance our end-user support capabilities. The ideal candidate will possess a strong background in Microsoft AX/D365 F&O products, along with experience in CRM/D365 CE and Power Platform.
RESPONSIBILITIES AND ACCOUNTABILITIES
- Oversee daily system operations (AX2012, D365 F&O, CRM, PowerBI)
- Monitor scheduled processes to ensure smooth functioning
- Provide end-user support, including troubleshooting, issue resolution, and training
- Manage the incidents queue effectively
- Lead necessary upgrades for cloud-based systems
- Ensure compliance with ticketing system processes (SLAs, documentation, etc.)
- Create and maintain process documentation and training materials
- Assist project teams in testing modifications and enhancements
- Identify and address potential issues or process gaps proactively
- Collaborate with Developers and Business Systems Analysts for issue resolution
- Coordinate with third-party partners for support management
- Occasional travel may be required
KNOWLEDGE, ABILITIES, AND SKILLS DESIRED
- Minimum of 3 years of experience with Microsoft Dynamics AX and D365
- Strong operational background (Supply Chain, Logistics, Trade) with basic finance knowledge
- Excellent written and verbal communication skills
- Proven ability to troubleshoot issues and provide timely solutions
- Advanced experience in software support
- Familiarity with D365 CRM and Customer Engagement is preferred
- Knowledge of Power Platform and Power BI is a plus
CORE COMPETENCIES
Planning and Organizing: Ability to set goals and prioritize tasks effectively.
Problem Analysis: Skill in identifying problems and analyzing relevant information.
Verbal & Written Expression: Capability to communicate ideas clearly and adjust language for different audiences.
