Client Admissions Specialist

2 months ago

Asheville, North Carolina, United States Health Care Alliance NA Full time
Job Overview

POSITION SUMMARY:

The Client Admissions Specialist is integral to our organization, serving as the initial contact for individuals seeking assistance with substance use challenges. As a compassionate and informed professional, you will be tasked with delivering essential information, guidance, and support to prospective clients and their families throughout the admissions journey. Your commitment to aiding those in need will enhance our mission to provide thorough care and treatment for individuals facing substance use disorders.

KEY RESPONSIBILITIES:

  • Respond to Inquiries: Address questions from individuals in need, their families, and other professionals through various communication channels. Ensure the provision of clear and supportive information.
  • Information and Education: Deliver detailed insights about the facility's treatment offerings, services, and policies to potential clients and their families. Educate them on available treatment options and the recovery journey.
  • Initial Assessments: Perform comprehensive and empathetic evaluations of potential clients to assess their suitability for admission into our treatment programs.
  • Admissions Facilitation: Assist clients and their families through the admissions process, including insurance verification, necessary documentation, and transportation coordination when needed.
  • Confidentiality Maintenance: Ensure strict confidentiality and comply with all legal and ethical standards regarding client information management.
  • Record Management: Keep precise and current records of all interactions with potential clients and their families, documenting inquiries, assessments, and progress throughout the admissions process.
  • Crisis Support: Provide immediate intervention and support to individuals and families facing urgent challenges related to substance use.
  • Ongoing Support: Extend continued assistance to individuals who may have deferred or declined treatment, offering encouragement and resources for future help-seeking.

COMPENSATION:

  • Annual Salary: $35,000
  • Performance-based bonus opportunities

QUALIFICATIONS:

  • Prior experience in a similar capacity, ideally within a substance use treatment environment.
  • Thorough understanding of substance use disorders, treatment strategies, and recovery pathways.
  • Strong communication and interpersonal skills, demonstrating empathy and compassion.
  • Exceptional organizational abilities and attention to detail for effective record-keeping and admissions management.
  • Familiarity with insurance verification processes and related documentation is beneficial.
  • Capacity to thrive in a dynamic environment, manage crisis situations, and adapt to shifting priorities.
  • A non-judgmental and open-minded approach to engaging with diverse populations.

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