Customer Service Representative

5 days ago


Bristol, Pennsylvania, United States Munz Siding and Roofing Full time
About Munz Siding and Roofing

Munz Siding and Roofing is seeking a skilled Customer Service Representative with expertise in ServiceTitan to join our team. We are committed to delivering exceptional customer service and streamlined operations.

Job Description:Key Responsibilities
  • Manage Customer Interactions
    • Utilize ServiceTitan software to manage and maintain customer service operations effectively.
    • Interact with customers via phone, email, and chat to address their queries, concerns, and service requests.
  • Schedule Appointments and Dispatch Technicians
    • Schedule appointments and dispatch field technicians through ServiceTitan's scheduling and dispatching features.
    • Ensure accurate and timely entry of customer information, service requests, and job details into the ServiceTitan system.
  • Provide Guidance and Support
    • Provide guidance and assistance to field technicians regarding job details, client requirements, and service updates via ServiceTitan's mobile app.
  • Collaborate with Other Departments
    • Collaborate with other departments, including sales, operations, and technical teams, to resolve customer issues promptly and ensure a seamless customer experience.
  • Maintain Knowledge of ServiceTitan
    • Maintain a thorough understanding of the ServiceTitan software, including updates and new features, and provide training and support to other team members as needed.
  • Optimize Workflows
    • Proactively identify opportunities to optimize ServiceTitan workflows and propose improvements to enhance overall efficiency and customer satisfaction.
  • Prepare Reports
    • Prepare and maintain accurate reports, documentation, and records related to customer interactions, service requests, and job statuses within ServiceTitan.
    Requirements
    • Customer Service Experience
      • Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service.
    • ServiceTitan Proficiency
      • Proficiency in using ServiceTitan or similar field service management software is essential.
    • Communication Skills
      • Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly and effectively.
    • Organizational Skills
      • Exceptional organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
    • Detail-Oriented


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