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Relationship Banker

2 months ago

Jackson Heights, New York, United States Webster Bank Full time
About the Role

At Webster Bank, we're committed to putting people first and helping individuals, families, businesses, and our colleagues achieve their financial goals. As a leading commercial bank, we're passionate about serving our clients and supporting our communities.

Key Responsibilities
  • Process customer-related financial transactions in accordance with bank rules, regulations, and guidelines.
  • Use excellent communication and active listening skills to learn about customers' financial needs, establish trust, and optimize sales opportunities.
  • Develop and maintain strong partnerships with various business segments through collaboration and communication.
  • Respond to customers' needs in an accurate and timely fashion, capitalizing on available resources and tools.
  • Evaluate customers' needs and offer appropriate financial products and services through needs-based conversations.
  • Perform routine teller transactions, such as deposits, withdrawals, check cashing, loan payments, and other transactions.
  • Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center growth and profitability objectives.
  • Maintain compliance with Federal and State regulations, as well as bank policies and procedures.
Requirements
  • High school diploma or GED required; Associate's or Bachelor's degree preferred.
  • 2-3 years of customer service and needs-based banking sales experience preferred.
  • Ability to work a flexible and/or rotating schedule, including Saturdays, Sundays, and extended hours.
  • Travel may be required to alternate Banking Centers.
  • Self-starter and highly motivated.
  • Working knowledge of all products and services.
  • Keeps current with all systems used for branch transaction processing.
  • Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.