Universal Banker

Provide exceptional customer service by accepting and processing all financial transactions presented to the Teller/Universal Banker to include but not limited to various types of deposits, withdrawals, loan payments, wire transfers, stop payments, check cashing, and cash advances within the set guidelines and limits.
•Build and maintain customer relations by providing high quality service
•Assist customer from start to finish acting as a full relationship manager
•Interview customers to obtain information and proactively sell all bank products and services, including but not limited to Checking, Saving, Individual Retirement Accounts, Certificates of Deposits and Savings Bonds
•Open new accounts using needs-based techniques.
•Discuss, sell, complete application and close consumer loans
•Discuss, sell, and refer electronic services, Wealth Management and Commercial/Mortgage loan services
•Solve branch operations matters
•Understand and support marketing initiatives
•Clean and organize branch/work area
•Service, Audit, and Balance drawers, vault, TCRs, PTM, coin machine and other branch technology within established guidelines
•Prepare, verify, and order incoming and outgoing cash shipments
•Prepare and sign cashier's checks, loan checks, and wires within assigned limits
•Open, close and lead the branch during absence of management
•Close accounts when necessary
•Discuss and process overrides for lesser experienced tellers
•Mentor/Train incoming Tellers/Universal Bankers