Customer Service Liaison

4 weeks ago


Syracuse, New York, United States State Farm Insurance Full time

Customer Relations Representative at State Farm Insurance

As a key member of our team, you will assist customers with their insurance needs, providing exceptional service by answering inquiries, resolving issues, and offering solutions. You will process policy changes, claims, and payments accurately and efficiently, maintaining customer records and updating information as necessary. Collaboration with team members is essential to ensure seamless customer experiences. You will also promote and cross-sell insurance products and services to meet customer needs, handle escalated customer complaints, and stay updated on insurance policies and industry trends. Ongoing training and development programs will enhance your knowledge and skills, contributing to a positive and collaborative work environment.

Key Responsibilities:

  • Assist customers with insurance needs
  • Provide exceptional customer service
  • Process policy changes, claims, and payments
  • Maintain customer records
  • Collaborate with team members
  • Promote and cross-sell insurance products
  • Handle escalated customer complaints
  • Stay updated on insurance policies and industry trends


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