Customer Service and Sales Associate
3 weeks ago
Job Summary
The Customer Experience Specialist provides exceptional customer service, exceeding customer satisfaction and retention goals. This role is responsible for first contact resolution, customer interaction experience, and Net Promoter Score (NPS) liaison for the management team.
Key Responsibilities
- Handle and resolve customer issues at the counter with the highest level of hospitality and professionalism.
- Update and communicate performance actions and decisions related to NPS.
- Analyze NPS results to determine cause and execute plans to improve guest satisfaction.
- Communicate and assist employees to understand customer needs, providing guidance, feedback, and individual coaching when needed.
- Ensure all corporate policies and procedures are administered and followed by all staff.
Qualifications
- 3+ years of demonstrated experience in customer service, operations, and sales.
- Rental car experience a plus.
- Excellent customer service, oral and written communication, relationship building, and leadership skills.
Benefits and Perks
- Up to 40% off the base rate of any standard Hertz rental.
- Medical, Dental & Vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance.
- Employee Assistance Program for employees & family.
- Educational Reimbursement & Discounts.
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
- Perks & Discounts Theme Park Tickets, Gym Discounts & more.
About Hertz
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
EOE Statement
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities.
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