Account Management Specialist

4 hours ago


New Orleans, Louisiana, United States Epsilon Full time
Job Description

The Account Management Specialist plays a crucial role in supporting the Sr. Account Manager, Lead/Account Manager with project management and program execution across internal cross teams. This position is responsible for providing exceptional service to our clients while executing campaigns and developing promotional programs to maintain and optimize client revenue in a ROI-focused environment.

Campaign Launch Execution, Process & Project Management:
  • Demonstrate expertise in all our Account Management tools and processes.
  • Create and maintain project timelines.
  • Facilitate daily internal team coordination on tasks/program deliverables.
  • Assist in the execution of launches with cross-teams.
  • Perform Quality Assurance on campaign launches.
Campaign Delivery & Performance:
  • Monitor campaign activity to identify any potential opportunities/risks and optimize as needed.
  • Monitor program performance to proactively identify issues for resolution.
  • Manage performance/KPI reporting.
Client Promotions:
  • Manage and maintain client promotions and programs against the client marketing calendar.
  • Build and execute all client promotions in a timely and accurate manner.

Requirements:

  • Bachelor's Degree from four-year college or university.
  • 1-3 years of experience in account management, project management, and/or digital industry preferred.
  • Excellent client service acumen, presentation, and writing skills.
  • Proficient in Excel, Word, PowerPoint.
  • Self-starter who thrives in a dynamic, fast-paced work environment.
  • Ability to manage and prioritize multiple tasks and projects.
  • Ability to learn quickly and think strategically.

Epsilon at Our CORE:

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions, and services.

We are seeking candidates that align with our company values, demonstrate them, and make them meaningful in their day-to-day work:

  • Act with integrity. We are transparent and have the courage to do the right thing.
  • Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
  • Innovate with purpose. We shape the market with big ideas that drive big outcomes.
  • Respect all voices. We embrace differences and foster a culture of connection and belonging.
  • Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter:

As an Epsilon employee, you deserve perks and benefits that put you, your family, and your finances first. Our benefits encompass a wide range of offerings, including but not limited to:

  • Time to Recharge: Flexible time off (FTO), 14 paid holidays.
  • Time to Recover: Paid sick time.
  • Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance.
  • Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching, and counseling.

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.



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