Global Chargeback Resolution Expert

6 days ago


San Francisco, California, United States Volt Full time

**Job Overview:**

Volt, a global leader in technology and business transformation solutions, is seeking an experienced Global Chargeback Resolution Expert to join our team. This role requires strong analytical skills, attention to detail, and excellent communication abilities.

**Responsibilities:

  • Analyze chargeback deductions and reconcile differences to ensure accuracy and compliance.
  • Validate all chargeback lines and resolve discrepancies in a timely manner.
  • Collaborate with the clearing coordinator to resolve chargeback issues efficiently.
  • Conduct user testing of Model N system and other related systems to identify areas for improvement.
  • Coordinate with the IT department to implement EDI 844 and 849, and PDF reconciliation documents.
  • Provide analytical support for SOX inquiries and ensure adherence to SOX controls.
  • Resolve claim transmission issues to the satisfaction of all parties involved.
  • Run daily and monthly reports from Model N, OTC Reporting tool, and SAP BW to facilitate daily submissions tracking, validation, and data reconciliation.
  • Work with wholesalers and Institutional Contracts group to resolve chargeback errors associated with pricing, membership, eligibility, dating, and claims data.

**Required Skills and Qualifications:

  • Proven experience in chargeback analysis and resolution.
  • Excellent analytical and problem-solving skills.
  • Strong communication and collaboration abilities.
  • Familiarity with Model N system and other related systems.
  • Knowledge of EDI 844 and 849, and PDF reconciliation documents.
  • Understanding of SOX controls and regulations.
  • Ability to work in a fast-paced environment and meet deadlines.

**Benefits:*

  • Competitive salary range: $40.00 - $42.12 per hour.
  • Medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Health savings account (HSA) and flexible spending account (FSA).
  • Life insurance and disability benefits.
  • Pet insurance and accident & critical illness coverage.
  • Pre-paid legal and ID theft protection services.
  • Sick time and paid leaves.
  • Employee assistance program (EAP).

**About Volt:**

Volt is a global leader in technology and business transformation solutions. With a presence in over 50 countries and a team of approximately 50,000 professionals worldwide, we deliver strategic solutions to our clients, enabling them to operate as leaders in their fields.

**Recognition:**

  • Named One of America's Best Employers for New Grads by Forbes (2024).
  • Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List).
  • One of the Largest IT Staffing Firms in the US Ranked by Staffing Industry Analysts (SIA, 2024).
  • One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024).


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