Call Center Representative

3 weeks ago


Redmond, Washington, United States Pearce Heating & AC, Inc. Full time
Pearce Heating & A/C, Inc. seeks a dedicated Customer Support Associate to join their team. As a key member of the customer support team, you will provide world-class customer service, address customer concerns, and collaborate with field staff to ensure seamless communication.

About the Role:
The Customer Support Associate will be the primary point of contact for customers, responding to phone calls, gathering customer information, booking appointments, and resolving customer concerns. To excel in this role, you should have excellent communication skills, be able to multitask in a fast-paced environment, and have a passion for delivering exceptional customer experiences.

Main Responsibilities:
  • Offer top-notch customer service through phone calls, emails, or other communication channels
  • Address customer complaints and resolve issues promptly and professionally
  • Collaborate with field staff to ensure seamless communication and efficient scheduling
  • Analyze customer interactions to identify trends and areas for improvement

Requirements:
  • High school diploma or equivalent required; associate degree preferred
  • Proven customer service skills and ability to communicate effectively
  • Ability to work independently and as part of a team
  • Strong analytical skills and attention to detail

Salary Range:$45,000-$50,000 per year (dependent on experience)
Benefits Package:Health, dental, and vision insurance with company contribution; 401(k) plan with employer match; paid time off and sick leave; tuition reimbursement program.

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