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Bakery Operations Supervisor

2 months ago


Lanham, Maryland, United States Nothing Bundt Cakes Full time

At Nothing Bundt Cakes, the Bakery Operations Supervisor plays a crucial role in maintaining a lively atmosphere while ensuring our delightful treats are consistently available. Each day is filled with sweetness and satisfaction, and as part of this thriving and expanding brand, there are ample opportunities for career advancement. Personal development and spreading joy to our guests are just a few of the benefits of being part of our bakery team.

Additional Benefits Include:

• Excellent operating hours - no late shifts
• Discounts on our delicious cakes
• A fun work environment that feels like a piece of cake
• An opportunity to forge new friendships
• A commitment to celebrating and bringing happiness to the community.

Position Overview:

The Bakery Operations Supervisor collaborates closely with the Bakery Manager and team members to produce top-quality cakes, foster a warm and inviting environment, and deliver an exceptional guest experience. This role involves shared leadership responsibilities and working alongside the Bakery Manager to drive sales and profitability, manage daily operations, and ensure compliance with company standards. The Supervisor is vital in embodying the company culture, reinforcing core values, and bringing our brand to life for both team members and guests.

Key Responsibilities:

  • Focuses on enhancing the guest experience, exemplifying outstanding guest engagement, and nurturing a positive workplace.
  • Collaborates with the Bakery Manager in overseeing all facets of guest service, cake production, brand presentation, work environment, financial management, and inventory oversight.
  • Aids the Bakery Manager in recruiting, selecting, and training team members, directing daily tasks, and providing performance evaluations and coaching.
  • Ensures that product quality, service standards, bakery environment, and visual merchandising meet company expectations and comply with health and safety regulations.
  • Assists the Bakery Manager with operational and administrative tasks, including production planning, productivity goal setting, scheduling, supply ordering, sales reporting, and payroll processing.
  • Co-manages special orders through various channels for individual and corporate clients, including large and complex requests.
  • Participates in the opening and closing procedures of the bakery, including cash management and bank deposits.
  • Contributes to local marketing strategies by coordinating and participating in special events that promote the brand.
  • Maintains hands-on knowledge of all bakery roles and steps in to perform various tasks as needed.
  • Assists the Lead Operator with additional duties as required, such as order fulfillment, productivity goals, hiring, performance management, scheduling, inventory control, and expense management.
Core Values and Leadership Qualities:

Servant Leadership

o Committed to supporting and developing the team while ensuring a superior guest experience.

o Prioritizes the well-being of the team and guests over personal interests.

o Leads by example, demonstrating humility and empathy.

Champion Spirit

o Exhibits a strong drive, commitment to excellence, and passion for success.

o Takes full ownership of responsibilities, with no excuses for controllable issues.

o Operates with urgency, exercises sound judgment, and seeks constructive feedback for improvement.

Authentic Connections

o Radiates warmth, enthusiasm, and optimism that inspires others.

o Builds positive, productive relationships and communicates openly and frequently.

o Acts as a strong brand ambassador within the local community.

Qualifications:

• High school diploma or GED; further education is advantageous.

• 1-3 years of experience in a guest-facing role within retail, restaurant, or foodservice, ideally in a leadership capacity with increasing responsibilities.

• Proven success in delivering exceptional guest experiences and mentoring others to achieve the same, training new hires, directing team efforts, and meeting productivity targets.

• Food safety certification (may be required to obtain shortly after employment).

• Basic proficiency in Microsoft Office applications, with a willingness to learn new technologies.

Availability: Must be flexible to work various shifts, including early mornings, evenings, weekends, and holidays, depending on business needs.

Compensation: Competitive salary based on experience, with benefits, paid time off, and eligibility for bonuses.

Join Our Family:

At Nothing Bundt Cakes, we are dedicated to bringing joy to our guests and communities, making every celebration a little sweeter. Each bakery offers a warm and welcoming work environment filled with team members who embody our joyful brand and possess a Servant's Heart, the Spirit of a Champion, and the ability to forge Genuine Connections.

With over 500 locations across the U.S. and Canada, there are numerous opportunities to become part of our family.