Guest Services Concierge

2 days ago


Baton Rouge, Louisiana, United States Franciscan Missionaries of Our Lady Health System Full time

Job Summary

We are seeking a highly skilled Guest Services Concierge to join our team at Franciscan Missionaries of Our Lady Health System. As a Guest Services Concierge, you will be responsible for providing exceptional customer service to patients, guests, physicians, and team members. You will be the first point of contact for many visitors and will be responsible for ensuring that their experience is positive and memorable.

Key Responsibilities

  • Provide warm and friendly hospitality to patients, guests, physicians, and team members in person and on the telephone.
  • Anticipate and fulfill the needs of patients, guests, physicians, and team members, ensuring that their expectations are met and exceeded.
  • Facilitate communication between families and the healthcare team in family waiting rooms and patient care areas.
  • Use a telephone console, computer, and other resources to provide accurate information to patients, guests, physicians, and team members.
  • Escorts guests to destinations when appropriate and facilitates wayfinding services for guests needing directions within the hospital.
  • Acts as a resource for patients, guests, physicians, and team members by providing accurate information about local restaurants, hotels, shopping, and events.
  • Responds appropriately to urgent situations, such as codes, and communicates effectively to the correct leaders and resources.
  • Identifies service recovery situations and provides solutions.
  • Completes zone rounding for cleanliness and receives, labels, and delivers mail, flowers, and packages to patients promptly.

Requirements

  • Two to three years of experience in hospitality or customer service, preferably in a healthcare environment.
  • High School or equivalent.


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