Guest Services Representative

7 days ago


Baton Rouge, Louisiana, United States Oliver Companies Full time
Guest Services Representative

Oliver Companies is seeking a highly skilled Guest Services Representative to join our team at the Springhill Suites Baton Rouge-Airport North. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring all guest inquiries and concerns are addressed promptly.

Key Responsibilities:
  • Registers and processes guests upon arrival and departure
  • Demonstrates telephone courtesy and professionalism
  • Attentively listens to guests and anticipates any additional needs or concerns
  • Maintains clean and professional appearance of public areas and hotel office
  • Uses appropriate selling techniques to maximize revenue and occupancy
  • E nsure s all guest accounts are complete and accurate
  • Demonstrates a working knowledge of all services and facilities of the hotel and local area
  • Complies with the hotel's standard operating procedures and policies
  • Assists in monitoring and upholding procedures for safety of guests and hotel team members
  • Processes departmental reports
  • Assists team members and other departments as needed to contribute to operational efficiency
  • Delivers amenities and general assistance to guests as requested
Requirements:
  • Strong interpersonal and communication skills
  • Strong organizational skills and attention to detail
  • Ability to handle stressful situations with poise and professionalism

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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