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Operations Manager

2 months ago


Dallas, Texas, United States Hayes Company Knight-Swift Warehousing and Fulfillment Full time
Job Summary:

Hayes Company / Knight-Swift Warehousing and Fulfillment is seeking an experienced Operations Manager to oversee the day-to-day operations of our warehouse. The ideal candidate will have a sharp business acumen with extensive experience in warehouse management systems (WMS), warehousing, and third-party logistics (3PL) operations. This person will be able to develop and maintain a culture of trust, diversity, and inclusion within the operations team.

Duties and Responsibilities:
  • Strategically and tactically manage the warehouse in compliance with the company's policies and vision.
  • Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and operational problem resolution.
  • Partner with cross-functional teams to improve warehouse systems and fulfillment processes to drive efficiency, accuracy, and cost savings.
  • Partner with HR to establish organizational staffing, performance management procedures, and overall training for the site warehouse.
  • Help promote a company culture that encourages trust and high morale by providing inspired leadership for the organization.
  • Evaluate and implement safety and security protocols to ensure a safe work environment for all employees.
  • Proactively work to promote a growth mindset with a large team that achieves organizational and site objectives.
  • Manage a team of employees, providing guidance, coaching, and performance feedback to ensure team members are meeting performance targets.
  • Proactively work to assist others in achieving the organization's objectives.
Required Skills and Abilities:
  • Strong communication and leadership skills, with a track record of managing and developing teams.
  • Proficiency in WMS and other warehouse technologies, with the ability to manage these systems.
  • Strong knowledge of warehousing Key Performance Indicators (KPIs).
  • Excellent ability to delegate responsibilities.
  • Knowledge of warehouse safety and security protocols, with experience developing and implementing these protocols.
  • Excellent problem-solving and analytical skills, with the ability to identify and address operational challenges.
  • Ability to work in a fast-paced, dynamic environment, with a sense of urgency and a focus on results.
  • Ability to travel to different sites of the organization.
Education and Experience:
  • Bachelor's degree in business administration, Supply Chain Management, or related field, preferred.
  • At least 5 years of experience in warehouse and fulfillment operations, with a focus on WMS and 3PL operations.
Physical Requirements:
  • Must be able to lift up to 50 pounds at a time.
  • Must be able to stand for prolonged periods of time.
  • Must be able to wear proper safety gear, such as closed-toe shoes.
  • Must be able to utilize knowledge of warehousing safety practices.
Benefits Offered:
  • Medical/Dental/Vision Insurance - First of the month after 30 days of employment.
  • 401K with company match.
  • PTO and Holiday eligibility on date of hire.
  • Weekly Pay.
  • Tuition Reimbursement.