Operations Manager

4 weeks ago


Dallas, Texas, United States Credence Global Solutions Full time
Job Overview

Credence Global Solutions is seeking an experienced Operations Manager to lead our team in delivering exceptional results. As a key member of our organization, you will be responsible for planning, directing, and coordinating operations activities to ensure the development and implementation of efficient operations and cost-effective systems.

Key Responsibilities:

  • Develop and administer business strategies to drive growth and profitability
  • Design and execute internal business processes to meet client SLA/work standards
  • Manage client interactions, meetings, and business reviews
  • Ensure full compliance with all company, departmental, legal, and regulatory requirements
  • Demonstrate effective verbal and written communication with clients, management, and across functions
  • Ensure that assigned portfolios meet client and internal company performance benchmarks
  • Actively develop the management capabilities and business acumen of direct reportees
  • Innovate and implement performance improvement plans and strategies

Requirements:

  • 3+ years of experience in Call Center - Operations Management
  • Experience in 3rd Party Collections & Dialer Management
  • Extensive knowledge of industry principles, procedures, and best practices
  • Excellent organizational skills and attention to detail
  • Strong analytical and critical thinking skills
  • Proficient with Microsoft Office Suite or related software

Education:

  • High school graduate
  • Bachelor's degree preferred

Credence Global Solutions is a Dallas, Texas-based diversified technology-driven financial transformation company with deep expertise in receivables management and voice-based BPO. We strive to bring on the best and brightest, as well as invest in their training and education, making them a seamless extension of your team.


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