Operations Manager
4 weeks ago
Credence Global Solutions is seeking an experienced Operations Manager to lead our team in delivering exceptional results. As a key member of our organization, you will be responsible for planning, directing, and coordinating operations activities to ensure the development and implementation of efficient operations and cost-effective systems.
Key Responsibilities:
- Develop and administer business strategies to drive growth and profitability
- Design and execute internal business processes to meet client SLA/work standards
- Manage client interactions, meetings, and business reviews
- Ensure full compliance with all company, departmental, legal, and regulatory requirements
- Demonstrate effective verbal and written communication with clients, management, and across functions
- Ensure that assigned portfolios meet client and internal company performance benchmarks
- Actively develop the management capabilities and business acumen of direct reportees
- Innovate and implement performance improvement plans and strategies
Requirements:
- 3+ years of experience in Call Center - Operations Management
- Experience in 3rd Party Collections & Dialer Management
- Extensive knowledge of industry principles, procedures, and best practices
- Excellent organizational skills and attention to detail
- Strong analytical and critical thinking skills
- Proficient with Microsoft Office Suite or related software
Education:
- High school graduate
- Bachelor's degree preferred
Credence Global Solutions is a Dallas, Texas-based diversified technology-driven financial transformation company with deep expertise in receivables management and voice-based BPO. We strive to bring on the best and brightest, as well as invest in their training and education, making them a seamless extension of your team.
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