Service Center Support Professional
5 days ago
Hughes Exterminators, a family-owned and operated business since 1964, is part of the Arrow Exterminators family of brands. We serve 12 states with a personalized approach to our communities. Our team instills family values in our company culture, creating a welcoming work environment.
Compensation:
The estimated salary for this position is $40,000 per year, based on industry standards and location.
Job Description:
As a Customer Service Representative, you will be the first point of contact for internal and external customers. You will act as a detective to determine problems and find solutions. Your tasks may include scheduling services, taking payments, and updating customer files. You will also connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid.
Responsibilities:
• Provide exceptional customer service support
• Resolve customer complaints and issues
• Schedule services and take payments
• Update customer files and records
• Make outbound calls to customers
Required Skills and Qualifications:
To be successful in this role, you must have a working knowledge of Microsoft Office Suite, a high school diploma or equivalent, and a professional appearance. You must also be able to work a 40-hour minimum workweek and willing to work minimal overtime as needed.
Benefits:
As an employee of Hughes Exterminators, you can expect to receive benefits including generous time off, 11 paid holidays, 401(k) with company match, Roth IRA, medical, dental, and vision insurance, high deductible HSA, telemedicine, disability, cancer, and accident insurance, health & wellness suite, and company-paid + additional life insurance.
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