Contact Center Application Specialist

3 days ago


Cedar Rapids, Iowa, United States Randstad Full time
Contact Center Application Analyst Job Description

We are seeking a highly skilled Contact Center Application Analyst to join our team at Randstad Digital. As a Contact Center Application Analyst, you will collaborate with our OnCall business to design, implement, and optimize contact center technology solutions.

The ideal candidate will have experience with CRM software, telephony systems, and other contact center technologies. You will also have a strong understanding of contact center applications and modules, as well as proficiency in analyzing complex business requirements and translating them into technical solutions.

Responsibilities:

  • Collaborate with OnCall business to design and implement contact center technology solutions
  • Act as an expert in contact center systems and applications
  • Support and optimize the implementation and usage of contact center technology solutions
  • Analyze system requirements and troubleshoot issues
  • Participate in solution design and provide technical guidance to IT colleagues and OnCall business partners

Requirements:

  • Minimum 2 years of experience in contact center technology
  • Strong understanding of CRM software, telephony systems, and other contact center technologies
  • Proficiency in analyzing complex business requirements and translating them into technical solutions
  • Excellent communication and collaboration skills

We offer a comprehensive benefits package, including health insurance, an incentive and recognition program, and 401K contribution. If you are a motivated and detail-oriented individual with a passion for contact center technology, we encourage you to apply for this exciting opportunity.



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