Customer Service Representative

4 weeks ago


Rockford, Illinois, United States Midland States Bank Full time

At Midland States Bank, we strive to create an inclusive and supportive work environment where our employees can thrive.

We are committed to providing exceptional customer service and building strong relationships with our customers.

This role is responsible for providing quality customer service via the telephone, answering questions, resolving problems, and processing requests related to banking-related needs.

The ideal candidate will have excellent communication skills, a strong understanding of banking products and services, and the ability to work in a fast-paced environment.

Key responsibilities include:

  • Answering inbound banking-related calls and resolving/answering questions or transferring to the appropriate representative for resolution.
  • Performing outbound courtesy calls to inform customers about related products and services.
  • Understanding and explaining features and benefits of Midland States Bank's products and services to customers.
  • Identifying cross-sale/sales opportunities and referring to sales staff.
  • Maintaining a working understanding of and complying with applicable banking regulations and policies.

Requirements:

  • Associates degree in a business-related field, bachelor's degree strongly preferred.
  • Two or more years of customer service experience.
  • Strong communication and interpersonal skills.
  • Ability to work in a team environment.

Midland States Bank is an equal opportunity employer and welcomes applications from diverse candidates.



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