Customer Service Representative I
3 days ago
As a Customer Service Representative I at Foresight Financial Group, you will play a critical role in ensuring that customer transactions are handled in a prompt and professional manner. This includes receiving and processing deposits, cashing checks, and providing exceptional customer service.
Key Responsibilities- Receives and processes deposits, verifies amounts, and examines checks for endorsements
- Cashes checks and pays out money after verification of signatures and customer balances
- Places holds on accounts for uncollected funds
- Records and balances currency, coin, and checks in cash drawer and vault throughout shift
- Completes necessary tasks to open and close branch
- Explains and promotes bank products and services
- Exercises dual control as needed to process bank by mail transactions, night depository, and vault
- HS Diploma or equivalent and one year customer service experience required
- Prefer 6 months to 1 year related banking experience and/or training; cash handling experience a plus
- Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service
- Communicator: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs
- Judgement/Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully
To be a successful Team Member, an individual should contribute to and promote the organization's culture by championing the organization's goals and mission to be a high performance community bank.
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