Customer Service Representative

1 day ago


Rockford, Illinois, United States Midland States Bank Full time
Job Summary

We are seeking a highly skilled Customer Care Specialist to join our team at Midland States Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via the telephone, ensuring that their banking-related needs are met with professionalism and courtesy.

Key Responsibilities
  • Respond to inbound calls from customers, resolving issues and answering questions in a timely and effective manner.
  • Perform outbound courtesy calls to inform customers about related products and services.
  • Explain features and benefits of Midland States Bank's products and services to customers, making recommendations as needed.
  • Identify cross-sale opportunities and refer to sales staff as appropriate.
  • Maintain a solid understanding of fees and escalation procedures.
  • Use all systems to retrieve and maintain key account information, track and resolve problems relating to customer accounts.
  • Provide high-quality service by using excellent telephone etiquette.
  • Take and process research requests, coordinate solutions with other departments, and deliver results to customers within established timeframes.
  • Maintain a working understanding of and comply with applicable banking regulations and policies.
  • Meet service standard requirements provided by the Customer Care Manager.
Requirements
  • Associates degree in a business-related field, Bachelor's degree strongly preferred.
  • Two or more years of customer service experience.
  • The equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
Competencies
  • Business insight
  • Cultivates innovation
  • Drives results
  • Makes sound decisions
  • Being a brand champion
  • Collaborates
  • Communicates effectively
  • Customer focus
  • Being Authentic
  • Emotional Intelligence
  • Self development
  • Being flexible and adaptable

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.

This job description does not constitute a contract for employment.

Hourly Wage: $15.63-$17.93



  • Rockford, Illinois, United States Circle K Full time

    Customer Service Representative Job DescriptionCircle K is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing prompt and courteous customer service, resolving customer issues, and ensuring a positive shopping experience.Key Responsibilities:Provide exceptional customer...


  • Rockford, Illinois, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Work collaboratively with internal departments to resolve customer...


  • Rockford, Illinois, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Work collaboratively with other departments to resolve customer...


  • Rockford, Illinois, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Work collaboratively with other departments to resolve customer...


  • Rockford, Illinois, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Work collaboratively with other departments to resolve customer...


  • Rockford, Illinois, United States Circle K Full time

    Customer Service RepresentativeAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. Your duties will include:Key Responsibilities:Providing prompt and courteous customer service to ensure customer satisfactionRinging up all sales...


  • Rockford, Illinois, United States Macatawa Bank Full time

    {"Job Title": "Customer Service Representative I", "Job Category": "Branch Banking", "Requisition Number": "CUSTO001891", "Job Details": {"Description": "The Customer Service Representative is responsible for processing transactions and paying out funds in accordance with bank procedures. This position requires expertise in customer service and knowledge of...


  • Rockford, Illinois, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for resolving customer disputes, interviewing customers, and providing exceptional service to our clients.Key Responsibilities:Work with other departments to...


  • Rockford, Illinois, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide a warm welcomeTake customer orders...


  • Rockford, Illinois, United States Rockford Ball Screw Company Full time

    Job Title: Customer Service RepresentativeAt Rockford Ball Screw Company, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service and support to our clients, responding to inquiries, resolving issues,...


  • Rockford, Illinois, United States Foresight Financial Group Full time

    Job Title: Customer Service RepresentativeAt Foresight Financial Group, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide prompt and professional...


  • Rockford, Illinois, United States Macatawa Bank Full time

    {"Job Title": "Customer Service Representative I", "Job Category": "Branch Banking", "Requisition Number": "CUSTO001891", "Job Details": {"Description": "We are seeking a skilled Customer Service Representative to join our team at Macatawa Bank. As a key member of our branch banking team, you will be responsible for processing transactions and providing...


  • Rockford, Illinois, United States Waste Connections Full time

    Customer Service Representative Opportunity at WasteConnectionsAbout the Role:We are seeking a skilled Customer Service Representative to join our team in Rockford, IL. As a key member of our customer service team, you will work directly with the Customer Service Supervisor to field calls from customers and work to resolve problems they raise concerning...


  • Rockford, Illinois, United States Midland States Bank Full time

    Customer Service Role at Midland States BankWe are seeking a skilled Customer Service Representative to join our team at Midland States Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service via the telephone, ensuring customers receive excellent service by answering questions, resolving problems, and...


  • Rockford, Illinois, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are a dynamic and fast-paced company that is passionate about delivering exceptional customer experiences. As a customer service representative, you will play a vital role in ensuring that our customers receive the best possible service.Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our...


  • Rockford, Illinois, United States David's Bridal Full time

    Customer Service Representative Job DescriptionAt David's Bridal, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Provide exceptional customer service through phone, email, and...


  • Rockford, Illinois, United States Rockford Area Habitat for Humanity Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Rockford Area Habitat for Humanity ReStore. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions accurately, and maintaining a positive and professional...


  • Rockford, Illinois, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul products and...


  • Rockford, Illinois, United States SP+ Full time

    Job OverviewAt SP+, we're driven by our promise to make every moment matter for a world on the go. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our facilities.Key ResponsibilitiesProvide top-notch customer service, addressing inquiries and resolving issues...


  • Rockford, Illinois, United States Macatawa Bank Full time

    Job SummaryThe Customer Service Representative is a key role at Macatawa Bank, responsible for delivering exceptional customer experiences and processing transactions with accuracy and efficiency.Key ResponsibilitiesProcess customer transactions and respond to inquiries in a timely and professional manner.Direct customers to Relationship Managers as...