Customer Service Representative
1 day ago
We are seeking a highly skilled Customer Care Specialist to join our team at Midland States Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via the telephone, ensuring that their banking-related needs are met with professionalism and courtesy.
Key Responsibilities- Respond to inbound calls from customers, resolving issues and answering questions in a timely and effective manner.
- Perform outbound courtesy calls to inform customers about related products and services.
- Explain features and benefits of Midland States Bank's products and services to customers, making recommendations as needed.
- Identify cross-sale opportunities and refer to sales staff as appropriate.
- Maintain a solid understanding of fees and escalation procedures.
- Use all systems to retrieve and maintain key account information, track and resolve problems relating to customer accounts.
- Provide high-quality service by using excellent telephone etiquette.
- Take and process research requests, coordinate solutions with other departments, and deliver results to customers within established timeframes.
- Maintain a working understanding of and comply with applicable banking regulations and policies.
- Meet service standard requirements provided by the Customer Care Manager.
- Associates degree in a business-related field, Bachelor's degree strongly preferred.
- Two or more years of customer service experience.
- The equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
- Business insight
- Cultivates innovation
- Drives results
- Makes sound decisions
- Being a brand champion
- Collaborates
- Communicates effectively
- Customer focus
- Being Authentic
- Emotional Intelligence
- Self development
- Being flexible and adaptable
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.
This job description does not constitute a contract for employment.
Hourly Wage: $15.63-$17.93
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