Healthcare Patient Liaison

1 week ago


Franklin, Tennessee, United States Care Now Full time

Position Overview

This role is eligible for performance incentives.

About Us

At CareNow, we prioritize your growth as a Patient Representative. HCA Healthcare is dedicated to investing in our team members, committing substantial resources to enhance your career.

Employee Benefits

CareNow provides a comprehensive rewards package designed to support the health, lifestyle, career, and retirement of our employees. Our offerings include:

  • Extensive medical coverage with minimal out-of-pocket expenses, including prescription and behavioral health services, as well as complimentary telemedicine and AirMed transportation.
  • Options for dental and vision care, life and disability insurance, flexible spending accounts, and various supplemental health plans.
  • Access to free counseling services and resources aimed at emotional, physical, and financial wellness.
  • A 401(k) plan featuring a 100% match on contributions between 3% to 9% of salary, depending on tenure.
  • Employee Stock Purchase Plan offering a discount on HCA Healthcare stock.
  • Support for family planning through fertility benefits and adoption assistance.
  • Referral services for various personal needs, including childcare and home repairs.
  • Consumer discounts and financial planning resources.
  • Educational assistance, including tuition support and scholarships.
  • A recognition program for employee achievements.
  • A comprehensive Time Away From Work Program, including paid time off and family leave.
  • An Employee Health Assistance Fund providing free coverage based on income.

Note: Benefit eligibility may vary by location.

Your contributions are vital. Every position impacts our patients' experiences, and you have the chance to make a significant difference. We seek a committed Patient Representative to enhance our team.

Key Responsibilities

In this role, you will:

  • Efficiently check in patients, ensuring adherence to all Web Check-in protocols.
  • Respond to clinic phone inquiries, providing information or directing questions as necessary.
  • Accurately verify insurance information in a timely manner.
  • Follow established procedures for occupational clients.
  • Review patient documentation for completeness and ensure the collection of essential insurance and demographic data.
  • Complete a Daily Balance Checklist at the end of each shift, ensuring all payment forms are accounted for.
Qualifications

To be successful in this position, you should possess:

  • A minimum of one year of experience in a clinical patient care environment is preferred.
  • Ability to obtain BLS certification within 30 days of employment.
  • Strong customer service abilities.
  • Proficiency in utilizing multiple computer applications.

CareNow is dedicated to delivering quality, convenient, and patient-centered urgent care. With over 225 clinics, our physician-led approach focuses on providing extensive resources and support to our clinical teams. We offer a wide array of urgent care services for families. CareNow is part of HCA Healthcare, a leading provider of healthcare services, with numerous facilities across the nation and the UK. Our 283,000 colleagues are united by a common goal: to ensure healthier tomorrows for our patients.

HCA Healthcare has been recognized multiple times as one of the World's Most Ethical Companies. In recent years, we have invested significantly in charitable care and support for the uninsured.

We are committed to fostering a diverse and inclusive workplace, valuing all individuals regardless of their background.



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