Client Relations Associate
1 week ago
At Elite Generations, we're committed to making a positive impact on our community. We're seeking a Client Relations Associate to provide exceptional support to our nonprofit clients, helping them expand their charitable outreach.
This role involves taking a proactive approach to support innovative fundraising initiatives, engaging with individuals to champion our clients' causes and missions. As a Client Relations Associate, you'll be a key player in executing direct marketing campaigns and collaborating with cross-functional teams to address inquiries and requests from our charity clients.
Responsibilities:
- Donor Engagement: Engage with potential donors during fundraising events, establishing strong relationships to drive charitable contributions for clientele
- Continuous Learning: Acquire in-depth knowledge of marketing strategies and participate in ongoing professional development through educational training, both in-office and virtually
- Collaborative Innovation: Contribute to daily meetings focused on understanding client requirements and brainstorming ways to optimize campaign outcomes
- Client Relationship Maintenance: Stay informed about our charity partners' missions and follow up with potential donors (when necessary) to strengthen connections
- Resolution of Concerns: Promptly address and resolve customer concerns, ensuring satisfaction and trust in our clients and services
- Cross-Functional Collaboration: Collaborate with cross-functional teams to address inquiries and requests from our charity clients, ensuring seamless operations
Requirements:
- While a background in customer service, sales, or marketing is preferred, it is not mandatory
- Possess 1-3 years of experience in a customer-facing role to excel in managing relationships
- Exhibit a strong desire to actively contribute to the community by supporting charitable causes
- Available for in-person meetings and training sessions at our office
- Comfortably address both small and large groups, displaying strong communication skills
- Thrive in both independent and team-based work environments
- Exemplifying a solution-oriented attitude and a willingness to support team-members
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