Senior Case Manager
4 weeks ago
At HELP USA, we strive to provide a safe and supportive environment for individuals and families in need. Our team of dedicated professionals works tirelessly to ensure that everyone has a place to call home.
Position OverviewAs a Senior Case Manager, you will play a critical role in our mission to combat homelessness. You will be responsible for supervising a team of Case Managers and managing your own caseload, providing assessment, counseling, and referral services to shelter clients.
Key Responsibilities:- Supervise Case Managers and maintain a caseload of 23 clients.
- Follow up on referrals to determine if they meet the criteria for admission to the shelter and verify their appropriateness for referral to various programs.
- Assist the Team Leader in providing guidance and direction to Case Managers to ensure assessments are being performed, Independent Living Plans are being followed, referrals to appropriate programs are being made, and integration of services is occurring.
- Assist the Team Leader in conducting chart reviews to ensure all required documents have been given to and acknowledged by clients and the delivery of services is properly coordinated.
- Provide individual and group counseling sessions to assist clients in achieving independence, obtaining permanent housing, and returning to their communities.
- Ensure that accurate and up-to-date clinical documents are being maintained and the required data is input into the AWARDS system by Case Managers in a timely fashion.
- Attend and participate in weekly case conference meetings on the status of each client.
- Coordinate the Money Management Program, exercising fiduciary responsibility on behalf of clients to ensure savings goals are being achieved and that clients are spending funds responsibly.
- Bachelor's Degree in Social Work or a related field required, Master's Degree in Social Work preferred.
- Knowledgeable of relevant state and county regulations.
- A minimum of two years' experience in case management, assessment, counseling, and crisis intervention preferred.
- Strong verbal, written, and negotiation skills, including experience in advocacy and mediation.
- Strong organizational and documentation skills.
- Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail.
- Excellent organizational skills to enable successful management of multiple tasks in a timely manner in a fast-paced and demanding environment.
- Knowledge of family systems approach to practice preferred.
- Knowledge of team concepts preferred.
- Computer literacy, particularly with Microsoft Office applications.
- Able to provide evening and weekend coverage as needed.
- Valid US Drivers' license a plus.
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