Bilingual Customer Service Specialist

2 weeks ago

Bellaire, Texas, United States Retina & Vitreous of Texas Full time

Company Overview:

At Retina & Vitreous of Texas, our dedicated team of retina specialists understands that healthcare is multifaceted. We are committed to delivering personalized treatment to our patients using cutting-edge technology in a compassionate and attentive setting. Our physicians are board-certified ophthalmologists, having completed an additional two-year fellowship in vitreoretinal surgery, focusing on diseases of the retina, macula, and vitreous. With a robust team of six MDs and multiple locations, we strive to provide the highest quality of care.

Position Summary:

As a Bilingual Call Center Representative, you will be instrumental in providing exceptional service to our patients, ensuring their needs are addressed promptly and professionally. You will act as the initial point of contact for patients, referring medical offices, and pharmacies, assisting them with inquiries, appointments, and medical information while delivering outstanding customer service.

Key Responsibilities:
  • Respond to incoming calls from patients, addressing their inquiries and concerns with courtesy and empathy.
  • Manage scheduling, rescheduling, and confirmation of appointments across various ophthalmology specialties.
  • Verify patient details and gather necessary medical information to create comprehensive medical advisories.
  • Accurately update electronic health records (EHR) in a timely manner.
  • Provide detailed information regarding healthcare services, procedures, and insurance coverage.
  • Enhance medical knowledge to effectively triage and schedule patient needs.
  • Professionally handle patient complaints and concerns, aiming for satisfactory resolutions.
  • Collaborate with external medical professionals and internal departments to ensure seamless patient care.
  • Maintain organized physician schedules for affiliated practices.
  • Document call interactions and relevant patient information in the call center software.
  • Adhere to confidentiality standards and maintain patient privacy in compliance with regulations.
  • Engage in ongoing training to stay informed about medical procedures and call center operations.
  • Aim to achieve and exceed performance metrics, including call quality and patient satisfaction.
  • Effectively manage high call volumes and multitask while maintaining a positive demeanor.
  • Utilize a multi-line phone system to process and transfer calls efficiently.
Qualifications:
  • High school diploma or equivalent; an associate's degree or certification in healthcare administration is advantageous.
  • Prior experience in a call center, customer service, or healthcare environment is preferred.
  • Familiarity with ophthalmology is a plus.
  • Strong verbal and written communication skills, with the ability to convey complex medical information clearly.
  • Empathy and a customer-focused approach when interacting with patients.
  • Knowledge of medical terminology, healthcare procedures, and insurance concepts.
  • Proficiency in call center software and electronic health records (EHR) systems.
  • Excellent multitasking abilities and capacity to work under pressure.
  • Strong problem-solving skills to effectively address patient inquiries.
  • Professionalism and composure in stressful situations.
  • Understanding of patient confidentiality and privacy regulations.
  • A positive attitude, adaptability, and a willingness to learn in a dynamic healthcare setting.
Company Benefits:

We provide a competitive benefits package, including:

  • Medical
  • Dental
  • Vision
  • 401k with Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package

Additionally, we offer the following benefits at no cost:

  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.

  • Bilingual Customer Service Specialist

    1 week ago

    Bellaire, Texas, United States Retina & Vitreous of Texas Full time

    Company Overview:At Retina & Vitreous of Texas, our dedicated team of retina specialists understands the complexities of medicine and is committed to delivering personalized care to our patients. Utilizing advanced technology, we ensure a compassionate and attentive environment. Our physicians are board-certified ophthalmologists, having completed a rigorous...

  • Bilingual Customer Service Specialist

    2 weeks ago

    Bellaire, Texas, United States Retina & Vitreous of Texas Full time

    Company Overview:At Retina & Vitreous of Texas, our dedicated team of retina specialists understands the complexities of medical care and is committed to delivering personalized treatment using advanced technology in a compassionate environment. Our physicians are board-certified ophthalmologists who have completed an additional two-year fellowship in...

  • Bilingual Customer Service Representative

    7 days ago

    Bellaire, Texas, United States Retina & Vitreous of Texas Full time

    Job SummaryWe are seeking a highly skilled and compassionate Bilingual Customer Service Representative to join our team at Retina & Vitreous of Texas. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our patients and ensuring their needs are met promptly and professionally.Key...

  • Bilingual Claims Service Associate

    2 weeks ago

    Bellaire, Texas, United States Government Employees Insurance Company Full time

    Bilingual (Spanish) Claims Service AssociateCompensation: $22.33 per hour / $45,000 annually + 10% Bilingual DifferentialJoin the team at Government Employees Insurance Company as a Bilingual Claims Service Associate and contribute to one of the leading auto insurance providers in the nation. If you possess a solution-oriented mindset and demonstrate empathy...

  • Customer Service Representative

    3 days ago

    Bellaire, Texas, United States The '401 Table & Tap Full time

    We are currently seeking a highly motivated and customer-focused individual to join our team at The '401 Table & Tap as a Delivery Driver/To-Go Associate. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring timely and accurate delivery of orders, and maintaining a clean and safe working...

  • Host/Hostess - Customer Service Expert

    3 days ago

    Bellaire, Texas, United States The '401 Table & Tap Full time

    We are seeking a highly skilled and enthusiastic Host/Hostess to join our team at The '401 Table & Tap. As a Host/Hostess, you will play a vital role in providing exceptional customer service and ensuring a memorable dining experience for our guests.Key Responsibilities:Guest Greeting and Escorting: Welcome guests, provide accurate wait times, and escort...

  • Host/Hostess - Customer Service Expert

    1 week ago

    Bellaire, Texas, United States The '401 Table & Tap Full time

    The 401 Table & Tap is seeking a skilled Host/Hostess to join our team!About the Role:We are looking for a friendly and attentive Host/Hostess to provide exceptional customer service and ensure a seamless dining experience for our guests. As a Host/Hostess, you will be the first point of contact for our customers, and your warm smile and welcoming demeanor...

  • Customer Service Team Lead

    5 days ago

    Bellaire, Texas, United States ZephyrTech Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service Team Lead to join our Expert Team at ZephyrTech. As a key member of our team, you will be responsible for managing and organizing a team of customer service representatives, ensuring excellent service delivery to our clients in the media and publishing industry.Key...

  • Patient Services Coordinator

    2 weeks ago

    Bellaire, Texas, United States DermSurgery Full time

    Position OverviewWe are seeking dedicated individuals to fill both full-time and part-time roles as Patient Services Specialists. This role offers flexible scheduling options, allowing for either 2 or 3 days of work per week, with half or full-day shifts available.Key ResponsibilitiesThe ideal candidates will possess a strong focus on customer care,...

  • Patient Services Coordinator

    2 weeks ago

    Bellaire, Texas, United States DermSurgery Full time

    Position OverviewWe are seeking dedicated individuals to fill full-time and part-time roles as Patient Services Specialists. This position offers flexible scheduling options, including 2 or 3 days per week, with half or full-day shifts available, as well as full-time opportunities from Monday to Friday.Key ResponsibilitiesThe ideal candidates will possess a...

  • Patient Services Coordinator

    2 weeks ago

    Bellaire, Texas, United States DermSurgery Full time

    Position Overview We are seeking dedicated individuals to fill the role of Patient Services Specialist. This position offers both full-time and part-time opportunities, with flexible scheduling options available throughout the week. Key Responsibilities The ideal candidates will possess a strong ability to manage multiple tasks while maintaining a positive...

  • Part-time Insurance Sales/Service Representative

    1 day ago

    Bellaire, Texas, United States Staff My Agency Full time

    **Job Summary**We are seeking a highly motivated and results-driven Part-time Insurance Sales/Service Representative to join our team at Staff My Agency. As a Sales/Service Representative, you will be responsible for developing insurance quotes, making sales presentations, and closing sales. You will also establish client relationships, follow up with...

  • Patient Services Coordinator

    2 weeks ago

    Bellaire, Texas, United States Retina & Vitreous of Texas Full time

    Company Overview:At Retina & Vitreous of Texas, our team of retina specialists understands that healthcare is multifaceted. We are dedicated to delivering personalized treatment to our patients using cutting-edge technology in a compassionate and attentive atmosphere. Our physicians are board-certified ophthalmologists recognized by the American Board of...

  • Patient Services Coordinator

    2 weeks ago

    Bellaire, Texas, United States Retina & Vitreous of Texas Full time

    Company Overview:At Retina & Vitreous of Texas, our team of retina specialists understands that healthcare is complex and is dedicated to delivering the highest level of personalized care to our patients. Utilizing cutting-edge technology, we ensure a compassionate and attentive environment. Our physicians are board-certified ophthalmologists, having...

  • Patient Services Coordinator

    1 week ago

    Bellaire, Texas, United States Retina & Vitreous of Texas Full time

    Company Overview:At Retina & Vitreous of Texas, our team of retina specialists understands that healthcare is multifaceted. We are dedicated to delivering personalized treatment to our patients using cutting-edge technology in a compassionate and attentive atmosphere. Our physicians are board-certified ophthalmologists by the American Board of Ophthalmology...

  • Patient Services Coordinator

    2 weeks ago

    Bellaire, Texas, United States Retina & Vitreous of Texas Full time

    Company Overview:At Retina & Vitreous of Texas, our team of retina specialists understands that healthcare is multifaceted. We are dedicated to delivering personalized treatment to our patients, utilizing cutting-edge technology in a compassionate and attentive atmosphere. Our physicians are board-certified ophthalmologists, having completed an additional...

  • Training Specialist for System Gastronomy

    4 days ago

    Bellaire, Texas, United States Phoenix Technologies Full time

    Unlock Your Potential in System GastronomyAt Phoenix Technologies, we're committed to providing a comprehensive training program that sets you up for success in the dynamic world of system gastronomy. As a Training Specialist for System Gastronomy, you'll embark on a journey that combines theoretical knowledge with hands-on experience, ensuring you're...

  • Customer Experience Ambassador

    5 days ago

    Bellaire, Texas, United States Xponential Fitness LLC Full time

    Job Summary:Xponential Fitness LLC is seeking a highly skilled Member Service Representative to join our team. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Build strong relationships with customers to understand their needs and...

  • Documentation Specialist IT Policy Team

    7 days ago

    Bellaire, Texas, United States Harris Health Full time

    Job SummaryThe Technical Writer (TW) provides advanced writing and editing skills in the preparation and publication of Harris Health System policies and procedures (P&P) and other key documents as assigned. The TW works closely with the Director, Information Technology (IT) Process Improvement and IT service/units to assure quality documentation of Harris...

  • Client Engagement Specialist

    2 weeks ago

    Bellaire, Texas, United States Xponential Fitness LLC Full time

    Position Overview:The Client Engagement Specialist plays a pivotal role in supporting management with the acquisition and retention of new clients. This position focuses on fostering exceptional relationships and ensuring a superior experience with every interaction.Key Responsibilities:1. Assist in developing strategies for client acquisition and...