Relationship Manager

3 weeks ago

Jefferson City, Missouri, United States Fiserv Full time
Job Title: Relationship Manager

We are seeking a skilled Relationship Manager to join our team at Fiserv. As a Relationship Manager, you will be responsible for leading the overall business relationship with a portfolio of clients from a strategic and consultative perspective.

Key Responsibilities:
  • Serve as the primary contact for client executive and/or senior-level managers, managing and growing the overall relationship with senior-level decision makers and influencers at assigned clients to create customer loyalty and increase revenues.
  • Leverage Fiserv solutions to maximize client growth and profitability, utilizing company resources to ensure client satisfaction, retention, and increased profitability for Fiserv.
  • Obtain assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolio in partnership with product sales SMEs.
  • Carry out day-to-day maintenance of daily operations for assigned client portfolio.
  • Responsible for retaining customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations.
  • Maintain industry and product knowledge, an understanding of customers' needs and concerns while continuously promoting a positive company image.
  • Under limited direction, meets or exceeds corporate goals regarding revenue, profit, and customer satisfaction.
Requirements:
  • A Bachelor's Degree in Finance, Business Administration, or related discipline is preferred or equivalent experience with a High School diploma.
  • Min of 7 years in banking industry, with bank management and operations experience.
  • Experience managing and growing relationships with large/complex financial organizations preferred.
  • Experience in sales and negotiating techniques are preferred.
  • Must have knowledge of business and operations in the financial industry.
  • Excellent interpersonal skills, including written and verbal communications and group presentation skills.
  • Must be able to organize activities and handle multiple projects simultaneously, effectively and with timely follow-up on each.
  • Possess a positive attitude while operating under pressure, and be an independent problem-solver.
  • May be required to train others (client and internal staff) in area of technical expertise.
  • While this position has no direct reports, it does require interaction with subordinates and other staff members to ensure client satisfaction.
  • Proven ability to interface with senior management or executives and requires minimal supervision and direction.
  • Requires ability to influence at multiple levels internally and externally to accomplish business goals.
  • Proficiency in working with Microsoft tools: Word, Excel, PowerPoint, and Outlook.
Preferred Qualifications:
  • Additional special training in banking is highly desirable.
  • Knowledge of Fiserv systems is helpful.
  • Fundamental knowledge of computer systems including host-based systems, especially financial data processing systems highly desirable.
Travel Requirements:

Approximately 50-60% domestic travel.

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's World's Most Admired CompaniesTM 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

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