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Customer Engagement Specialist

2 months ago

Longview, Texas, United States Conn's HomePlus Full time

Retail Sales Consultant Job Description

Overview: Retail Sales Consultants are responsible for showcasing products and financing solutions through exceptional customer service. They guide customers throughout the purchasing journey by addressing their needs and preferences. These professionals collaborate with store staff to ensure a seamless shopping experience and achieve store performance targets.

Key Duties & Responsibilities:

  • Assist customers in person during the purchasing process, including payment options and delivery arrangements
  • Conduct daily outreach to current and prospective customers via phone
  • Drive new sales through business service initiatives
  • Foster a team-oriented atmosphere by supporting colleagues
  • Help with product display and store layout
  • Stay informed about current inventory and promotional offers
  • Work with partners to address and resolve customer inquiries
  • Create and maintain sales materials and enhance product knowledge
  • Achieve sales targets and metrics
  • Uphold confidentiality and adhere to company policies
  • Maximize sales potential and offer services during customer interactions
  • Perform job responsibilities with integrity and transparency
  • Follow company protocols for transactions

Required Experience:

  • Basic reading, writing, and arithmetic skills
  • High School Diploma, GED, or equivalent

Preferred Experience:

  • Experience in appliance, furniture, or electronics sales
  • Background in customer service
  • Experience within a retail environment

Skills & Abilities:

  • Excellent interpersonal and communication skills
  • Goal-oriented and self-driven
  • Friendly and supportive demeanor
  • Ability to listen and confidently communicate product advantages
  • Strong multi-tasking and prioritization abilities
  • Professional appearance and positive representation of the company
  • Effective follow-up and negotiation skills
  • Capability to overcome objections and influence customer decisions
  • Adaptability to technological requirements
  • Ability to work independently as well as collaboratively
  • Receptive to coaching and feedback
  • Willingness to work a flexible schedule

Working Conditions:

  • Work is conducted in a retail store setting
  • Physical demands include standing, lifting, and utilizing technology

Company Details:

Conn's HomePlus is an equal opportunity employer dedicated to delivering outstanding customer service and promoting high-quality products.