Customer Onboarding Specialist

2 weeks ago


Longview, Texas, United States iClassPro, Inc. Full time
About the Role

iClassPro, Inc. is seeking a highly skilled Customer Onboarding Representative to join our team. As a key member of our customer success team, you will be responsible for coaching new end users on our software, providing expert consultation, and driving retention initiatives for existing clients.

Key Responsibilities
  • Deliver exceptional customer service through coaching, consulting, and support
  • Develop and implement retention strategies to ensure client satisfaction and loyalty
  • Collaborate with cross-functional teams to drive business growth and customer success
  • Stay up-to-date with software updates and features to provide expert guidance to clients
Requirements
  • Excellent communication and interpersonal skills
  • Proven ability to work in a fast-paced environment and meet deadlines
  • Strong analytical and problem-solving skills
  • Industry and software experience a plus
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A comprehensive benefits package, including health insurance and 401(k) match
  • Generous paid time off and company events

iClassPro, Inc. is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace.



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