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Customer Engagement Specialist

2 months ago

Birmingham, Alabama, United States United Clothing Donation Services Full time
Job Overview

Are you driven by the desire to positively impact individuals and communities? If you thrive in a supportive environment and enjoy assisting customers, we have an exciting opportunity for you. In this role, you will manage both inbound and outbound communications related to our fundraising initiatives and sales programs. This position is ideal for someone eager to contribute to meaningful causes while promoting business expansion.

Key Responsibilities

Your responsibilities will include, but are not limited to:

  • Collecting essential customer information to assess eligibility through phone or email interactions.
  • Utilizing a CRM system daily to manage fundraising activities and sales collaborations.
  • Responding to inquiries regarding fundraising events and partnerships.
  • Coordinating preferred follow-up dates and times with clients.
  • Updating customer accounts and entering data into the CRM during calls.
  • Conducting outbound calls to potential leads to promote fundraising opportunities.
  • Creating new leads and accounts within the CRM system.
  • Making outbound calls to businesses and estate sales to solicit items for collection.
  • Addressing new marketing leads related to fundraising initiatives.
  • Collaborating with the Support Center Manager and Sales/Fundraising Senior Director to ensure all processes are executed effectively.
  • Building and maintaining relationships with clients to support ongoing partnerships and fundraising opportunities.
  • Exhibiting a proactive approach to meet sales targets and facilitate future business.
  • Maintaining a positive, energetic, and professional demeanor towards clients at all times.
  • Resolving issues related to fundraising drives in coordination with field coordinators and managers.
  • Acquiring in-depth knowledge of the fundraising program to address inquiries from current and prospective customers.
  • Setting up multiple fundraising drives weekly following the training period.
  • Conducting a minimum of 100 outbound contacts weekly.
  • Establishing 1-3 new partnerships or business connections weekly.
  • Participating in weekly sales team calls to stay informed about program developments.
  • Potential travel to relevant conferences and events throughout the year.
  • Updating the calendar with relevant events and sales opportunities.

Qualifications and Skills

  • Team-oriented with a strong work ethic and high personal integrity.
  • Demonstrated success in meeting sales goals, preferably in a telephonic setting.
  • Ability to multitask effectively.
  • Strong problem-solving skills.
  • Persistent and results-driven mindset.
  • Comfortable working at a computer and handling calls during scheduled shifts.
  • Excellent phone communication skills.
  • Proficient in computer usage.
  • Strong listening and analytical abilities.
  • Exceptional customer service skills.
  • Detail-oriented documentation skills.

Education and Experience

  • High School Diploma or equivalent required.
  • 1 to 3 years of experience in customer service or sales within a call center environment preferred.
  • Familiarity with Microsoft Office software is advantageous.

Compensation and Benefits

  • Competitive hourly wage plus bonuses and commissions.
  • Paid time off.
  • Health and dental insurance.
  • Life insurance coverage.
  • Daytime shifts available.
  • Full-time position with a Monday to Friday schedule, including occasional evenings and weekends.