District Management Director
5 days ago
We are a purpose-driven organization committed to building a more powerful you. Our team, every member, and the communities we serve are at the core of our mission.
Our Core Values are non-negotiable and guide our actions:
- We Do the Right Thing
- We Are Inspired To Serve
- We Are Courageous
- We Are Personally Responsible
- We Have Fun
A District Manager is responsible for overseeing the performance of 5 club locations within a designated district. This role involves strategic vision-setting, leadership, and support to General Managers to achieve financial and operational targets.
The DM monitors club performance using data and metrics, provides coaching and performance management feedback, and ensures a consistent member and employee experience across the district.
Key ResponsibilitiesTeam Member Retention and Development- Recruit, develop, and maintain a high-performing team of General Managers to deliver results in operations, sales, and fitness.
- Create a positive work environment that fosters professional growth among club-level staff.
- Communicate clear expectations, monitor behaviors, and provide regular coaching and feedback.
- Identify performance strengths and gaps to maximize GM potential.
- Participate in succession planning sessions to build a talent bench.
- Model company values and culture through leadership behaviors.
- Conduct weekly leadership calls to set goals and promote collaboration.
- Maintain accurate team member data and labor reporting.
- Establish communication plans and processes.
- Assist with employee relations concerns and resolutions.
- Leverage data to monitor club and district performance, including revenue streams, sales, retention, operations, facilities, and service.
- Monitor performance metrics for sales, fitness, and operations goals.
- Analyze sales data, trends, member attrition, facilities, and equipment reports.
- Leverage the district P&L to identify trends, manage controllable costs, and set direction.
- Remove obstacles and identify opportunities for revenue growth.
- Partner with marketing and sales teams to drive membership growth and sales targets.
- Create strategies for GMs to improve member retention and satisfaction.
- Monitor quality and consistency of fitness programming and services.
- Respond to member concerns and incidents.
- Monitor operational efficiency.
- Minimum 2 years' experience managing leaders in multi-unit locations, preferably in the fitness or hospitality industry.
- Proven track record of driving operational success and leading high-performing teams.
- Strong understanding of fitness club operations, including sales, member service, and fitness programming.
- Strong business acumen, analytical skills, and ability to interpret data and make informed decisions.
- Proven success getting results through others and inspiring teams to exceed results.
- Strong critical thinking, communication, and problem-solving skills.
- Ability to operate at a strategic level while shifting to tactical when needed.
- Reliable transportation and frequent travel to clubs within the district.
- Must reside in or near the assigned district.
- Ability to work flexible hours as needed.
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