Automotive Service Consultant
1 day ago
Job Title: Automotive Service Consultant
About the Role:
The ideal candidate will have strong customer service skills, excellent communication abilities, and a good understanding of automotive mechanics. This role is responsible for greeting customers and providing them with a positive service experience. The individual will act as a liaison between the customer and the service technicians, ensuring efficient and timely communication throughout the service process.
Key Responsibilities:
- Greet customers in a friendly and professional manner
- Listen to customer concerns and accurately document them
- Recommend necessary automotive repairs and services to customers
- Provide customers with accurate estimates for repairs and services
- Schedule appointments and maintain an organized service schedule
- Communicate with service technicians to ensure timely completion of repairs and services
- Keep customers informed of progress and any changes to the service timeline
- Collect payments from customers and handle financial transactions
- Follow up with customers after service to ensure satisfaction and address any concerns
- Maintain customer records and update them as needed
Requirements:
- High school diploma or equivalent
- Previous experience as an Automotive Service Writer preferred
- Excellent customer service and communication skills
- Knowledge of automotive maintenance and repairs
- Strong organizational and multitasking abilities
- Ability to work in a fast-paced and team-oriented environment
- Proficient in computer software and technology
- Must be able to lift up to 50 pounds and stand for extended periods of time
- Valid driver's license and clean driving record
Estimated Salary: $55,000 - $65,000 per year, depending on experience
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