Automotive Service Consultant

1 day ago


Saint Johnsbury, Vermont, United States Twin State Ford Inc Full time

Job Title: Automotive Service Consultant

About the Role:

The ideal candidate will have strong customer service skills, excellent communication abilities, and a good understanding of automotive mechanics. This role is responsible for greeting customers and providing them with a positive service experience. The individual will act as a liaison between the customer and the service technicians, ensuring efficient and timely communication throughout the service process.

Key Responsibilities:

  • Greet customers in a friendly and professional manner
  • Listen to customer concerns and accurately document them
  • Recommend necessary automotive repairs and services to customers
  • Provide customers with accurate estimates for repairs and services
  • Schedule appointments and maintain an organized service schedule
  • Communicate with service technicians to ensure timely completion of repairs and services
  • Keep customers informed of progress and any changes to the service timeline
  • Collect payments from customers and handle financial transactions
  • Follow up with customers after service to ensure satisfaction and address any concerns
  • Maintain customer records and update them as needed

Requirements:

  • High school diploma or equivalent
  • Previous experience as an Automotive Service Writer preferred
  • Excellent customer service and communication skills
  • Knowledge of automotive maintenance and repairs
  • Strong organizational and multitasking abilities
  • Ability to work in a fast-paced and team-oriented environment
  • Proficient in computer software and technology
  • Must be able to lift up to 50 pounds and stand for extended periods of time
  • Valid driver's license and clean driving record

Estimated Salary: $55,000 - $65,000 per year, depending on experience



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