Retail Customer Service Representative

2 days ago

Parker, Colorado, United States FedEx Office and Print Services Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office and Print Services. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service, ensuring that every customer interaction is positive and memorable.
  • Utilize consultative skills to understand customer needs, suggest alternatives, and find solutions to meet their requirements.
  • Process transactions accurately and efficiently, handling cash, credit card payments, and other financial transactions.
  • Operate and maintain a wide range of equipment, including printers, scanners, and other retail technology.
  • Stock materials, manage the production queue, and complete assigned tasks based on priority.
  • Assist with training and development of new team members, ensuring that they have the skills and knowledge needed to succeed in their roles.
Requirements
  • High school diploma or equivalent education.
  • 6+ months of specialized experience in a retail or customer-facing environment.
  • Excellent verbal and written communication skills.
  • Ability to stand for long periods, move heavy boxes, and lift up to 55 pounds.
  • Ability to work in a fast-paced environment, under substantial pressure, and maintain attention and concentration for extended periods.
Preferred Qualifications
  • Previous experience in a retail or customer service role.
  • Knowledge of printing, signs, and graphics, as well as shipping and logistics.
  • Ability to work independently, with minimal supervision, and make decisions in a timely manner.

Why Join Our Team?

At FedEx Office and Print Services, we are committed to delivering exceptional customer experiences and driving business growth. As a Retail Customer Service Associate, you will have the opportunity to work with a talented team, develop your skills and knowledge, and contribute to the success of our company.

Equal Employment Opportunity

FedEx Office and Print Services is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, or any other protected characteristic.

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