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Customer Service Representative

2 months ago

Parker, Colorado, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Bilingual preferred (English/Spanish) but not required.
Benefits
  • Complimentary Black Card Membership.
  • Onsite fitness classes.
  • Team workouts.
  • Company Sponsored Fitness events/challenges.
  • Employee Assistance Program.
  • Entertainment and recreation discounts through Employee Advantage.
  • Team building and Company Events.
  • Rewards programs.
  • Recognition programs.
  • Leadership Development Plan with growth opportunities.
  • Company facilitated training (local and corporate).
  • Volunteer opportunities.
  • 401(k).
  • Paid sick days.
  • Bereavement Leave.
  • Employee Discounts.
  • Earned Wage Access- PayActiv.
Compensation

$14.00 per hour

Equal Opportunity Employer

Planet Fitness is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.