Care Facilitator
4 weeks ago
Sparrow Health System is seeking a highly skilled Care Facilitator to join our team in a centralized care role. As a Care Facilitator, you will play a vital part in our population health strategy, working closely with our ambulatory care management team to provide comprehensive care coordination services to our patients.
Key Responsibilities:- Provide self-management education and support to patients and families
- Educate and support care team members in patient self-management support concepts and techniques
- Work with patients to set self-management goals and develop action plans
- Assist patients and families in recognizing and prioritizing problems that need to be addressed
- Provide support to help patients and families cope with the emotional impact of their illness
- Problem solve with patients and families to maximize their ability to follow preventive, remedial, and rehabilitative recommendations
- Provide individual or group counseling/coaching as appropriate
- Educate and support office staff in providing care coordination
- Develop and maintain effective professional working relationships with patients, families, physicians/providers, and healthcare team members
- Coordinate care with payer case managers for patients with complex or catastrophic conditions
- Develop, recommend, and implement plans to address patient problems and needs
- Provide chronic disease education as needed
- Provide consultation services for other department staff
- Assist in developing processes to track care coordination activities
- Assist in developing written procedures and guidelines on care coordination processes and train care team members
- Facilitate follow-up with patients discharged from the hospital or Emergency Department as needed
- Registered Nurse with a current Michigan license
- Minimum of three years acute care clinical experience as a registered nurse
- Minimum one year case management experience
- Bachelor's Degree in Nursing or healthcare-related field
- Demonstrates excellent clinical knowledge, skills, and judgment
- Demonstrates excellent communication skills, including emotional intelligence, relationship building, negotiation, conflict resolution, persuasion, marketing, and patient advocacy
- Demonstrates comprehensive case management assessment skills, with the ability to proactively and creatively problem solve
- Demonstrates the ability to prioritize, organize, handle many tasks simultaneously, work autonomously, and manage time
- Demonstrates the ability to work in stressful situations, manage conflict, and assume a leadership role
- National case management certification
- Graduate degree in nursing or related healthcare field
- Knowledge of case management, including healthcare finance, hospital and community resources, discharge planning, utilization review, utilization management, ethical case management principles, and evidence-based practice concepts
- Knowledge and demonstrated ability to collect, analyze, and utilize data for process improvement
- Experience with an EMR
Sparrow Health System is a leading healthcare provider in Michigan, dedicated to delivering high-quality, patient-centered care. We are committed to improving the health and well-being of our patients and communities through innovative care models, advanced technology, and a team of compassionate and skilled healthcare professionals.
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