Aftermarket Parts Advisor
2 weeks ago
Company Overview:
KHS, a proud subsidiary of Salzgitter AG, stands as a premier manufacturer of filling and packaging systems for beverages and liquid food. With a legacy of over 150 years, we are recognized globally for our innovative spirit and superior technology.
Position Summary:
The Customer Support Technician plays a crucial role in delivering technical assistance and information regarding parts sales orders at KHS USA. This position may also encompass additional responsibilities related to the Engineering department.
Key Responsibilities:
1. Respond to inquiries from KHS customers regarding aftermarket parts and rebuilds.
2. Conduct thorough technical research on part numbers associated with sales orders.
3. Identify components of parts for specialized kits, which include sub-assemblies.
4. Confirm part pricing in collaboration with the Customer Support Supervisor or Manager.
5. Recognize necessary updates for machine manuals and communicate these to the documentation team.
6. Occasionally input new part numbers into the Finesse system.
7. Assist in determining if customer requests fall under warranty.
8. Help identify Engineering Change Requests and liaise with Engineering or other departments.
9. Perform parts lookup and retrieve drawings to support purchasing decisions.
10. Participate in a 24/7 on-call customer support line, potentially on a rotating schedule with other team members.
Qualifications:
- An associate degree or equivalent from a two-year college or technical institution.
- A minimum of five years of experience in customer service or parts sales related to mechanical equipment, or a comparable combination of education and experience.
Benefits:
- Comprehensive Medical, Dental, and Vision insurance available after 30 days of employment.
- Generous Educational Reimbursement program.
- On-call premium of two (2) hours of overtime for each customer call during participation in the 24/7 on-call program.
- Company-sponsored Life and Disability Insurance.
- Paid Time Off and Ten (10) Paid Holidays annually.
- 401K plan with Company Match.
At KHS, we are committed to maintaining our world-class status by attracting top-tier talent. We offer a supportive environment that values quality and excellence.
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