Service Maintenance Associate

2 weeks ago


East Lansing, Michigan, United States Michigan State University Full time

Posting Details

Position Information

Job Title
Service Maintenance Associate

Job Overview

Hourly Compensation:
$14
Part-time role within the Michigan State University Starbucks

  • Delivers tailored experiences for patrons by showcasing expertise in our beverages, products, and promotions.
  • Enthusiastically develops skills in their craft while diligently ensuring equipment and the store environment are well-maintained.
  • Contributes to team success and encourages colleagues to excel in their roles.

Key Responsibilities:
Commitment to Customers


  • Adheres to our customer service standards (greeting with a smile, learning customers' preferences, expressing gratitude) in every interaction.
  • Proactively seeks to acknowledge, include, appreciate, support, and delight our customers.
  • Utilizes operational tools (e.g., Beverage and Food cards, Now Brewing) and training to enhance product knowledge and assist customers in discovering their favorites.
  • Connects customers with events and promotions by staying updated on relevant information.
  • Accurately processes customer orders and adheres to proper cash handling protocols.
  • Implements the LATTE model to restore the Starbucks Experience when challenges arise.

Focus on Quality

  • Operates in designated roles and follows established routines.
  • Crafts and serves only the highest quality offerings.
  • Continuously refines their skills through ongoing learning and practice.
  • Ensures food and merchandise are visually appealing, adequately stocked, and properly labeled.
  • Completes assigned tasks and maintains cleanliness and safety of the equipment and store environment.

Dedication to Teamwork

  • Adheres to standard operating procedures and guidelines to collaborate effectively.
  • Helps foster an atmosphere of warmth and inclusivity.
  • Seeks opportunities to recognize, include, appreciate, support, and uplift fellow team members.
  • Complies with established policies and procedures.
  • Communicates essential information to leadership and team members promptly.
  • Coordinates with the Play Caller to ensure they have necessary information for each shift.

Transferable Skills

  • Active Listening
  • Punctuality
  • Interpersonal Skills
  • Task Prioritization
  • Troubleshooting

Required Qualifications

  • Proven commitment to exceptional customer service.
  • Ability to complete tasks efficiently with minimal supervision.
  • Must maintain a positive and respectful demeanor, particularly when engaging with a diverse clientele.
  • Availability to work evenings and early mornings.
  • Willingness to participate in onboarding training sessions and monthly staff meetings.

Preferred Qualifications
Prior experience in barista roles, cash handling, customer service, and/or food service is advantageous.

Equal Employment Opportunity Statement

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status.


Physical Requirements

  • Must be capable of lifting up to 10 pounds and standing for extended periods.

Work Hours
Availability to work 15-20 hours weekly

Must have a consistent schedule
Availability required Sunday-Saturday from 8am-5pm.
Hours of operation may vary Weekend and evening shifts may be required based on operational needs and special events.

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