Head Teller/Customer Service Representative

6 days ago


Silver Spring, Maryland, United States Harbor Bank of MD Full time
Job Summary

We are seeking a highly skilled and experienced Head Teller to join our team at Harbor Bank of MD. As a key member of our banking operations team, you will be responsible for providing exceptional customer service, processing transactions, and managing the vault.

Key Responsibilities
  1. Represent the bank in a professional and courteous manner, providing prompt and efficient service to customers.
  2. Process a variety of transactions, including deposits, withdrawals, and loan payments, while ensuring accuracy and attention to detail.
  3. Open new accounts, including savings, checking, and certificate accounts, and provide customers with information and guidance on account options.
  4. Manage the vault, including counting cash, verifying tickets, and balancing daily transactions.
  5. Assist other tellers with complex transactions and provide support as needed.
  6. Perform back office duties, such as filing, preparing form letters, and verifying incoming cash shipments.
Requirements
  1. A high school diploma or equivalent is required.
  2. One to two years of job-related experience, including formal teller and new accounts training.
  3. Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  4. Thorough knowledge of banking operations and procedures, including cash handling and account management.


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