Field Operations Supervisor
2 weeks ago
As a Field Operations Supervisor at MetroNet, you will be responsible for overseeing the efficient and timely completion of customer fulfillment requests for premise installation and repair in the assigned geographic area. This role requires strong leadership and technical skills to manage a team of field technicians, ensure workplace safety, and maintain high-quality work standards.
Key Responsibilities- Manage a team of field technicians, including selection, hiring, and career development
- Establish and maintain standards for equipping technicians with tools and test sets
- Manage company tools and test set inventory, addressing 'loss' issues promptly
- Develop and maintain a supporting training and skills development curriculum for new hires and existing employees
- Ensure workplace safety and provide safety training to employees as required
- Monitor productivity and quality of work, down to the individual employee level
- Assure that all technicians exhibit a 'customer-friendly' attitude, promoting MetroNet's commitment to delivering an excellent customer experience
- Resolve customer complaints, investigating service and damage complaints and taking appropriate action
- Procure and coordinate installation activities of contractors as needed to meet workflow requirements
- Develop and maintain a district out-of-hours call-out schedule
- Provide support to video engineering and facilities engineering departments with planning and maintenance functions for hub sites
- Assist with troubleshooting equipment failures and service-affecting problems
- Rapidly respond to security or equipment alarms
- Support Outside Plant with repair and maintenance activities
- Work with OSP manager to develop OSP preventative maintenance routines to minimize potential outages
- Provide assistance as needed with OSP repair and restoration activities
- Review underground plant locate requests for MetroNet facilities, ensuring accurate locating is completed timely
- Ensure OSHA, NESC, NEC, and MetroNet safety regulations and precautions are followed for all work activities
- Stay up-to-date with FCC and other regulatory requirements and standards
- Support storefront manager with local utility relations
- Knowledge of cable franchise management, economic development, public safety relations, and leadership policies
- Proven outside plant construction knowledge
- Prior hands-on experience with installation and maintenance of customer inside wire
- Ability to use a spectrum analyzer, OTDR, and other fault diagnosis tools
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Natural ability to model respect for others, listen well, encourage others, and promptly return phone calls/e-mails
- Ability to keep commitments to customers, suppliers, and other team members
- Orientation to problem-solving with facts and drive for common goals and priorities
MetroNet is a fast-growing telecommunication company offering 100% fiber-optic technology. We pride ourselves on providing cutting-edge technology combined with outstanding customer care. As a locally owned company, we offer a friendly, fun atmosphere and opportunities for advancement. If you have a strong desire to impact the success of our organization, please apply today.
MetroNet is an EQUAL OPPORTUNITY EMPLOYER.
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