Customer Service Representative

4 weeks ago


Plymouth, Minnesota, United States Securitas Electronic Security Inc Full time

At Securitas Electronic Security Inc, we are seeking a highly skilled Customer Data Specialist to join our team. As a leading provider of security solutions, we deliver exceptional service to our customers and the communities we serve.

Job Summary

The Customer Data Specialist is responsible for handling a high volume of inbound calls from customers, technicians, and field personnel. This position requires excellent communication skills, attention to detail, and the ability to work collaboratively with departmental leadership.

Key Responsibilities
  • Handle a minimum of 50 inbound phone calls per shift with a positive attitude and a commitment to providing world-class customer service.
  • Build new accounts and ensure proper testing of alarm panels by field technicians.
  • Manage and respond to daily emails with proper email etiquette through Outlook.
  • Utilize available resources to perform daily job responsibilities and provide available customer reports as requested.
  • Process and respond to all customer requests received via phone and email.
Requirements
  • High School Diploma, GED, or Equivalent required.
  • Keyboard at a minimum of 35 WPM and accuracy at 96% or better preferred.
  • 6+ months of customer service and/or call center experience preferred.
  • Knowledgeable of MS Office - Word, Excel, and Outlook.
What We Offer
  • Comprehensive benefits including Medical, Dental, Vision, and Life Insurance.
  • Company Paid Short Term and Long-Term Disability.
  • 401K with 60% Match up to 6% of salary.
  • Paid vacation, holiday, and sick time.
  • Exceptional growth opportunities.
  • Wide variety of employee discounts on travel, equipment, and more.

We are an equal opportunity employer committed to a diverse workforce and proud to demonstrate our core values of Integrity, Vigilance, and Helpfulness daily to our customers and the communities we serve.



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