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Promotional Products Customer Service Agent

2 months ago

Little Falls, Minnesota, United States Range Printing Company Full time

Customer Support Specialist - Apparel & Promotional Products

Position Overview:

As a Customer Support Specialist at Range Printing Company, you will play a vital role in delivering outstanding service to our valued clients and internal teams. Your knowledge of our products and services will be essential in facilitating clear communication within the customer service sector.

  • Engage with clients or sales personnel to collect detailed job specifications for precise quotations
  • Draft and present detailed estimates to clients
  • Work closely with internal teams and suppliers to prepare orders
  • Oversee production workflows to ensure timely order fulfillment
  • Provide prompt and accurate responses to client inquiries
  • Welcome walk-in clients and guide them as needed
  • Recognize operational challenges and propose solutions to management

Required Qualifications:

  • At least 3 years of experience in the apparel and promotional products sector
  • Exceptional organizational abilities
  • Capability to thrive in a dynamic work environment
  • Proficiency in Microsoft Office Suite and basic mathematical skills
  • Strong communication skills coupled with a positive demeanor
  • Preferred Skills & Experience:
  • A blend of education and practical experience in commercial apparel decoration and promotional products
  • A collaborative team player with effective communication skills to assist the sales and marketing teams

Company Culture at Range Printing:

  • A family-oriented workplace
  • A focus on humor and enjoyment in the work environment
  • A dedication to providing exceptional customer service and surpassing client expectations