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Service Advisor

2 months ago

Little Falls, Minnesota, United States Heartland Tire Inc Full time

Job Summary:

The Service Advisor will assist the Store Manager in overseeing the performance and operations of the stores in a specific region. This role requires a comprehensive understanding of the automotive service market and excellent customer service skills.

Key Responsibilities:

  • Assist the Store Manager in overseeing the performance and operations of all aspects of the store, including retail and commercial businesses.
  • Lead a team of service and sales professionals in a fast-paced environment and cultivate a We Can Do That culture.
  • Drive store sales by achieving overall business performance objectives, including sales and productivity goals.
  • Maintain existing customer base by providing the highest level of customer service.
  • Provide helpful, friendly, and respectful customer service to all customers with a We Can Do That attitude.
  • Ensure the team maintains a safe and clean work environment.
  • Ensure the retail store is clean and professional in appearance to customers.
  • Communicate clearly to serve as the liaison between technicians and customers.
  • Manage service center workflow.
  • Monitor and inspect production procedures and equipment to ensure the highest level of quality.

Requirements:

  • Previous sales or management experience in automotive service and repair.
  • Comprehensive understanding of the automotive service market.
  • ASE certifications and/or a technical school degree are preferred but not required.
  • Great customer service skills.
  • Proven track record in sales.
  • Ability to stand on feet for prolonged periods.