B2B Customer Service Coordinator

3 days ago


Little Falls, Minnesota, United States Atrium Staffing Full time
About Atrium Staffing

We're a people-centric organization that fosters an environment of collaboration, high performance, and innovation. Our team values your talents and celebrates your achievements.

Client Overview

Our client is a luxury global food manufacturer with U.S. Headquarters based in West Orange, New Jersey. They're seeking a detail-oriented B2B Customer Service Representative to join their team.

Position Overview

The ideal candidate will have 3+ years of B2B Customer Service experience and strong SAP (or other ERP) skills. They'll be responsible for managing the entire order processing cycle, maintaining positive client relationships, and maximizing on-time shipping and delivery rates.

Responsibilities
  1. Process orders and manage the entire order processing cycle from PO receipt through final delivery using SAP.
  2. Manage returns, credits, and claims.
  3. Maximize on-time shipping, delivery, and fill rates.
  4. Minimize non-compliance claims - over shipments, short shipments, and damages.
  5. Meet with key customers to review performance, streamline order processing, and address issues.
  6. Answer questions, solve problems, and handle complaints.
  7. Create reports and analysis to support customer service & logistics; suggest any cost savings and process improvements through this analysis.
  8. Track shipments through warehouses and carriers using Excel and SAP.
  9. Communicate well both outside and within the organization - Supply Chain, Marketing, Sales, Finance, and IT.
Qualifications
  • 3+ years of customer service experience in consumer goods.
  • SAP within the CPG industry is required. EDI is a plus.
  • Strong Microsoft Excel proficiency (v-lookup, pivot tables).
  • Ability to multi-task and work under pressure with tight deadlines.
  • Clear understanding of supply chain and warehouse best practices.
Education Requirements

Bachelor's degree is required.

Benefits

Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).



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