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Healthcare Operations Manager

2 months ago

Orlando Florida, United States Orlando Health Full time
Job Summary

Orlando Health is seeking a highly skilled and experienced Healthcare Operations Manager to join our team. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of our outpatient clinics, ensuring high-quality patient care and exceptional customer service.

Key Responsibilities
  • Manage human, financial, and materials resources to deliver high-quality, cost-effective healthcare services in an outpatient clinic setting.
  • Develop and implement operational plans to ensure patient and staff satisfaction, in support of the mission and goals of the Orlando Health Physician Group (OHPG) and Orlando Health.
  • Collaborate with the Physician Lead and Director/Physician Practices or COO or Senior Manager to develop and oversee standards compliance for the designated scope of the outpatient clinics.
  • Ensure compliance with all regulatory and accreditation mandates, company policies, procedures, and programs.
  • Develop and manage annual operational and capital clinic budget, allocating and authorizing expenditures, and providing analysis of material variances to Administration.
  • Administer methods to enhance efficiency and quality of practice operations, including the Patient-First Initiative.
  • Work with the Lead Physician of the practice to ensure appropriate access, flow, and scheduling of patients.
  • Collaborate with the Leadership Team in the service line to provide seamless care throughout the continuum.
  • Hire, train, supervise, evaluate, and develop practice staff in accordance with established Human Resources Guidelines.
  • Ensure quality metrics are met in the practice setting.
  • Direct and oversee maintenance of physical facility to ensure appropriate operations, appearance, and security.
  • Negotiate, communicate, and coordinate with the Service Line and other departments to implement operational changes and new initiatives.
  • Interpret, ensure, and facilitate information exchange within the Service Line.
  • Participate with Marketing and Sales Department in Service Line promotion to enhance organizational growth.
Requirements
  • Bachelor's degree in a healthcare, business, or related field.
  • Two years of healthcare experience, including one year in a lead or supervisory role.